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KM
Khanyisile M

1 reviews | Active since Jul 2020

31 Mar 2026, 15:26

Worst experience with PMD and Renewit Sandton

On the 10th of March I was involved in a minor accident and the car was towed to Renewit Sandton. For PMD to validate and approve the claim took 2 weeks without any feedback. I was the one checking on them. The claim was approved and I paid the agreed excess on the 20th it was another hussle again as they were saying it has not reflected. Which was later confirmed that it was received on the same day. Then the wait began for an assessor to review or do what ever and again another 3 days gone.

Then it was Renewit Sandton’s turn to depress me , the car was scheduled for stripping on the 26th when I called for check up on the 30th car was still untouched still in line

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Replies (4)
Prime South Africa
Prime South Africa's reply31 Mar 2026, 16:51
Official
 
Hello Khanyisile, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it. 

You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted. 

Kind regards,
 The Prime SA Team 

KM
Khanyisile M's update01 Apr 2026, 21:59
Reviewer Update
4 weeks later I am still without my car and no tangible feedback or ETA. The agents will tell you conflicting things and when you ask to speak to a manager or assessor you are made to hold in the hope you will lose interest and drop and still you don’t speak to anyone superior.
Prime South Africa
Prime South Africa's reply02 Apr 2026, 13:52
Official
Hello Khanyisile M, 

Thank your for taking the time to provide your feedback, we appreciate it, as it helps us better serve our clients. We understand how frustrating unmet expectations and lack of communication can be, especially after promptly paying your excess. 

At Prime, we are committed to ensuring every client feels supported and is well informed every step of the way. 

Upon review, we confirm that your claim was validated within 8 days, well within our standard turnaround time. The quote was promptly received and amended by our assessor. A review of your claim shows that we have validated the claim well within our standard turnaround time and we attempted to contact you on a few occasions, but you were unavailable. These calls were followed up with SMS to ensure that you are well informed of the progression of your claim. 

Rest assured, your concern regarding the delay of the repair word is taken seriously and we are engaging with our repairer, and our Market Conduct Team will provide you with a detailed response regarding the progression of the repair work. 

It should be comforting to know that our Nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service. 

Committed to resolving your concern with care. 

Kind regards, 
The Prime SA Team 
KM
Khanyisile M's update09 Apr 2026, 12:06
Reviewer Update
FYI- the feedback that I was promised has not come. When I call in I am given clashing information one person is saying Renewit is waiting for authorisation as there were unseen damages and the other is saying they are waiting for parts. The person handling my case at Renewit is Vanca and she is honestly not bothered.

Can I have feedback and the ETA. When one is paying for insurance you are paying for convenience and peace of mind which I have not received from the day the car was taken in. My worry is that between me and my husband there is 3 cars ensured with Prime so one would think I matter.