1 reviews | Active since Apr 2022
WORST EXPERIENCE IN MY LIFE AND THATS AN UNDERSTATEMENT!!
My name is Kendall Jurgens, I was was hijacked in front of my house on the 05 July 2022 by men in police uniform (Article in the Daily Voice) we take out insurance for peace of mind during an unfortunate event, however my unfortunate event is being hijacked and having PMD as my insurance. I literally dont have anything nice to say about PMD and its staff, after almost 2months since being hijacked my car was still not paid out and I spent more money on airtime because PMD does not call with any sort of updates I had to contact them and it is never a pleasure speaking to them as they treat you just as another CLAIM NUMBER the agent who I handled the claim the day after the incident explained the process and said because I did nit have a tracker in the excess would be R4500+- that would be deducted from the monies paid out for the car which never materialised and then my car was found the end of August and PMD never sent anyone out to assess the vehicle at the impound, I went to go view the car the later PMD called to say I must send pics of the damages because they dont send people out (It is a genuine non stop stressful situation with PMD which caused problems between my wife and I because she warned me about them and I went against her judgment) I had to take out a loan for a cheap car because after a month went by so I knew PMD is not going to honour any of their false advertising and just drag the situation. The agents will call you and just use "filler words" and never make you feel that they are there to help. My car is now at the panel beater and only received the approval from PMD yesterday. I had complained about the service and then they emailed me saying that they will waiver the dangerous condition excess amount which is R3020 but today I get a call that I must pay R4500 excess, I told the lady that my total excess amount that was given to me was then r4500 the day after the hijacked me and seeing that they waivered the dangerous condition it she should be in the R1480 range but now I must hear that the total amount was almost R7k I so much want PMD out of my life - since being with PMD they Received about R20k +- and never ever was there a debit order that bounced or a late payment and on top of that R20k I had to buy airtime to call them and after a month of no joy with them I had to purchase a car to get to work and studies but PMD thinks too little of me to call me with updates. Guys this was a straight forward situation where they hijacked me and all documents needed I sent to them but 6 months later Im still without my car and PMD wants a excess amount also after putting me through all this. You have caused so much animosity in my life and what did you ever give me.
The PMD Team
The PMD Team
An update on my current ongoing claim of a very long exhausting 8 months
IF THERE WAS ANYTHING THAT I DID NOT PROVIDE FROM MY SIDE THEN I WOULD MAYBE TRY TO UNDERSTAND THE DELAY, HOWEVER SINCE THE DAY THE CLAIM WAS SUBMITTED I HAVE SUBITTED EVERYTHING THAT WAS REQUIRED OF ME THAT PMD ASKED FOR AND EVENS CHECKING MY CONTRACT AND MADE SURE I SUBMITTED EVERYTHING NEEDED BUT 8 MONTHS LATER I'M STILL HERE HAVING TO SPEND SO MUCH MONEY ON AIRTIME ALONE JUST TO KEEP ON FOLLOWING UP WITH FABER COACHWORKS AND PMD AND THEY EXPECT MY WIFE AND I TO STILL BE POLITE, UNDERSTANDING AND ACCOMMODATING.
- So the excess was reduced and not waivered
- Myself, PMD and the Ombudsman came to an agreement 4 months ago but yet now I receive a sms this morning from PMD stating they received additionals from the repairer which is now in line to be moderated by your assessing team - What additionals and why in GODS name must you drag every single thing you do? Farber said they 1st had to submit the claim for the body work to be repaired which took 3 months and now they must submit another claim for the mechanical work to be done which you PMD call "additionals" PMD were well aware of the agreement and what should be done according to the email I sent, so why did you not let Farber do the body work and mechanical work onetime together because they were open for the festive period and were anyway waiting a month on a ashtray or some other part which apparently had to come from Germany and now I am most probably going to have to wait 2 months for your moderator to assess something that could have been done 4 months ago and then I must wait another 4 months for Farber to do the repair, so since July 2022 up until now I am going to have to wait an additional 6months for my car because there is no sense of urgency from PMD or Farber.
- I receive absolutely no joy in posting this, it takes a lot of time and all you need to do is render your service the way you sell your product.
- I mentioned before the stress PMD put on my marriage as my wife told me not to join PMD because of friends and family which had bad experiences as well and I have the claim numbers and details of the people who had a similar experiences and warned us which I will post because I people really need to be made aware that your service is exactly the same as your price "cheap"
MY CAR IS NOW 4 MONTHS WITH THE REPAIRER WHO SAYS THEY HAVE TO WAIT ON YOU EVERYTIME.
An update on my current ongoing claim of a very long exhausting 8 months
IF THERE WAS ANYTHING THAT I DID NOT PROVIDE FROM MY SIDE THEN I WOULD MAYBE TRY TO UNDERSTAND THE DELAY, HOWEVER SINCE THE DAY THE CLAIM WAS SUBMITTED I HAVE SUBITTED EVERYTHING THAT WAS REQUIRED OF ME THAT PMD ASKED FOR AND EVENS CHECKING MY CONTRACT AND MADE SURE I SUBMITTED EVERYTHING NEEDED BUT 8 MONTHS LATER I'M STILL HERE HAVING TO SPEND SO MUCH MONEY ON AIRTIME ALONE JUST TO KEEP ON FOLLOWING UP WITH FABER COACHWORKS AND PMD AND THEY EXPECT MY WIFE AND I TO STILL BE POLITE, UNDERSTANDING AND ACCOMMODATING.
- So the excess was reduced and not waivered
- Myself, PMD and the Ombudsman came to an agreement 4 months ago but yet now I receive a sms this morning from PMD stating they received additionals from the repairer which is now in line to be moderated by your assessing team - What additionals and why in GODS name must you drag every single thing you do? Farber said they 1st had to submit the claim for the body work to be repaired which took 3 months and now they must submit another claim for the mechanical work to be done which you PMD call "additionals" PMD were well aware of the agreement and what should be done according to the email I sent, so why did you not let Farber do the body work and mechanical work onetime together because they were open for the festive period and were anyway waiting a month on a ashtray or some other part which apparently had to come from Germany and now I am most probably going to have to wait 2 months for your moderator to assess something that could have been done 4 months ago and then I must wait another 4 months for Farber to do the repair, so since July 2022 up until now I am going to have to wait an additional 6months for my car because there is no sense of urgency from PMD or Farber.
- I receive absolutely no joy in posting this, it takes a lot of time and all you need to do is render your service the way you sell your product.
- I mentioned before the stress PMD put on my marriage as my wife told me not to join PMD because of friends and family which had bad experiences as well and I have the claim numbers and details of the people who had a similar experiences and warned us which I will post because I people really need to be made aware that your service is exactly the same as your price "cheap"
MY CAR IS NOW 4 MONTHS WITH THE REPAIRER WHO SAYS THEY HAVE TO WAIT ON YOU EVERYTIME.