NM
Nkitseng M
1 reviews | Active since Feb 2018
29 Nov 2019, 20:49
Worst experience ever
I actually gave them a 5 star during the claim stage after my accident.After someone hit me at the back in a red traffic light the accident damaged the car at the back and there was an impact to the engine as well. The lady that I was dealing with, Jody, promised to get back to me but to my surprise the repair centre indicated that they are only given permission to work on the body and I must come tow my car. The lady has never bothered to contact me. I am certainly not gonna let them off the hook. This must be the worse insurance company ever.They even have the nerve not to use original parts. I am out of this ****.
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Replies (3)
Prime South Africa's replyOfficial
02 Dec 2019, 10:38Dear Nkitseng M,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been escalated to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply02 Dec 2019, 10:38
Official
Dear Nkitseng M,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been escalated to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
05 Dec 2019, 14:48Dear Nkitseng M,
Thank you for your post. We regret to learn of your displeasure.
PMD understands that a loss never occurs at a convenient moment and work hard to ensure the claim is finalised swiftly.
We insist that our clients use SAMBRA approved repairers as we trust the quality of their work and can hold them accountable when their work is not of good quality. We guarantee that all accident-related damage is repaired to the standard it was in prior to an accident.
Your experience is important to us and as such, our Market Conduct Team will be in contact with you soon to resolve the matter.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply05 Dec 2019, 14:48
Official
Dear Nkitseng M,
Thank you for your post. We regret to learn of your displeasure.
PMD understands that a loss never occurs at a convenient moment and work hard to ensure the claim is finalised swiftly.
We insist that our clients use SAMBRA approved repairers as we trust the quality of their work and can hold them accountable when their work is not of good quality. We guarantee that all accident-related damage is repaired to the standard it was in prior to an accident.
Your experience is important to us and as such, our Market Conduct Team will be in contact with you soon to resolve the matter.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
NM
Nkitseng M's updateReviewer Update
21 Feb 2020, 22:36I made a follow-up with the insurer today regarding their false promises as in the the above response & I was further promised a response before end of business but as expected it was all a lie. I m left with no option but to legally pursue the matter further.Only if I knew how these people operate I could have insured my possession with a reputable company but I m definitely taking them on
NM
Nkitseng M's update21 Feb 2020, 22:36
Reviewer Update
I made a follow-up with the insurer today regarding their false promises as in the the above response & I was further promised a response before end of business but as expected it was all a lie. I m left with no option but to legally pursue the matter further.Only if I knew how these people operate I could have insured my possession with a reputable company but I m definitely taking them on