DN
Dumisani N
1 reviews | Active since May 2022
19 May 2022, 12:25
WORST EXPERIENCE EVER
Iam extremely dissatisfied with how my claim has been handled, i lodged a claim on the 04 April 2022 to this day i have'nt received an outcome, iam told its still with the decision making committee, its been over a month, almost 2. I have to do a follow up daily, they dont bother phoning, even when they do, its just to tell you to continue waiting, the waiting is immeasurable, no time frame is stated. I would'nt recommend this insurance even to my worst enemy, infact i curse the day i joined it
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 May 2022, 13:47Dear Dumisani N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 May 2022, 13:47
Official
Dear Dumisani N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
23 May 2022, 16:36Dear Dumisani N
Thank you for your post. We value all client feedback as we strive to continuously improve our services.
At PMD, we are eager to pay all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all our clients. During the claim’s validation information provided by the client needs to be verified and validated by independent sources as far as possible for us to make an objective decision.
Rest assured that our Claims Team worked meticulously to ensure that your claim was finalised. We are pleased to confirm that your claim has been approved and the outcome already communicated to you.
It should be comforting to know that our nationwide panel of SAMBRA approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The PMD Team
Prime South Africa's reply23 May 2022, 16:36
Official
Dear Dumisani N
Thank you for your post. We value all client feedback as we strive to continuously improve our services.
At PMD, we are eager to pay all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all our clients. During the claim’s validation information provided by the client needs to be verified and validated by independent sources as far as possible for us to make an objective decision.
Rest assured that our Claims Team worked meticulously to ensure that your claim was finalised. We are pleased to confirm that your claim has been approved and the outcome already communicated to you.
It should be comforting to know that our nationwide panel of SAMBRA approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The PMD Team