Worst ever!

Worst experience ever, they promise to go the extra mile for their customers but they dont, supervisors make empty promises, i have requested my recordings but have not recieved anything yet after i told them that i will be taking them to the ombudsman, this is after they said they didnt Recieve my payment after i sent them bank statements and proof of payments still refused to cover me, lost all my benefits and was treated asif i was in the wrong.