VM
V M
1 reviews | Active since May 2015
23 Nov 2015, 11:21
Worst Customer Support Ever!
The Insurance Company (Prime Meridian) was not transparent with me when dealing with my claim.<br> After I contacted the Insurance Company to follow up on the claim and advised them that I had obtained a quote for the repairs from the same panel beater (total R76, 021.31), then only did the Insurance Company respond with their documentation and quotation from the assessors with the cost of repairs totally R48, 107.48. I received written correspondence on the 30th of October that the claim is invalid and will not be paid out. No reasons were given. I recently had the vehicle evaluated at a dealership prior to the accident
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Prime South Africa's replyOfficial
25 Nov 2015, 16:03Hello vanita.munsamy,
We have become aware of your discontent and confirm that it is respected and noted.
We understand that the nature of the damages to your vehicle might seem severe however, to the untrained eye, it is not uncommon to mistakenly over or under estimate the damages to your vehicle.
Nonetheless we pride ourselves in only making use of suitably qualified, professional, independent motor assessors to assess the damages to insured vehicles.
Our Legal Operations Team will provide you with a comprehensive response detailing the difference in quotation amounts shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have become aware of your discontent and confirm that it is respected and noted.
We understand that the nature of the damages to your vehicle might seem severe however, to the untrained eye, it is not uncommon to mistakenly over or under estimate the damages to your vehicle.
Nonetheless we pride ourselves in only making use of suitably qualified, professional, independent motor assessors to assess the damages to insured vehicles.
Our Legal Operations Team will provide you with a comprehensive response detailing the difference in quotation amounts shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply25 Nov 2015, 16:03
Official
Hello vanita.munsamy,
We have become aware of your discontent and confirm that it is respected and noted.
We understand that the nature of the damages to your vehicle might seem severe however, to the untrained eye, it is not uncommon to mistakenly over or under estimate the damages to your vehicle.
Nonetheless we pride ourselves in only making use of suitably qualified, professional, independent motor assessors to assess the damages to insured vehicles.
Our Legal Operations Team will provide you with a comprehensive response detailing the difference in quotation amounts shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have become aware of your discontent and confirm that it is respected and noted.
We understand that the nature of the damages to your vehicle might seem severe however, to the untrained eye, it is not uncommon to mistakenly over or under estimate the damages to your vehicle.
Nonetheless we pride ourselves in only making use of suitably qualified, professional, independent motor assessors to assess the damages to insured vehicles.
Our Legal Operations Team will provide you with a comprehensive response detailing the difference in quotation amounts shortly.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team