Worst Customer Service experience

I reported my accident on 10/Sep/2015, however up to today there has not been a decision. I have contacted Prime Meridian Direct several times, half the time they tell you they will call you back and they never do. Eventually I asked to speak to the Manager, His name was Albert he also could not help as they were waiting for the my cellpohone records from MTN and they told me they could not do anything as they do not control what was happening at MTN and they would not even follow up with MTN how far my case was.<br> <br> It's close to 5 months now I am still waiting for Prime Meridian Direct to MAKE A DECISION as to whether they want to pay for my car or not. I have had insurances before, this is by far the worst insurance and service I have ever received. I would not recommend it to my worst enemy. They make you feel like a ******** tellling you they need to verify if the accident really happened or not meanwhile we pay monthly for our cars to be insured and when they have to pay it's a different story. Even when they sell the insurance they don't tell you it's accumulative, they sell it as a normal insurance and when you try to claim they tell you they are not like other insurances!!!