1 reviews | Active since Jan 2010
worst Customer Service
<p> </p> <p>This is my second time claiming through Prime Meridian and again it is a nightmare.</p> <p>Since November 2016 I have been left hanging by the consultant that I have to constantly call or email to find out the update or outcome of the claim, it is now the 1st of March 2017 (4 months later) and still don’t know if the claim has been approved or not.</p> <p>I have provided everything needed by the insurer. Just don’t know what to do anymore</p>
Hello keamogetse,
Thank you for your enquiry. We appreciate the concern you have expressed here.
We aim to provide world class service to our policyholders during every interaction, that is why your feedback is of such great importance to us.
Our Claims Department has confirmed that they have been in contact with you and provided you with a detailed update regarding the progress of your claim.
Thank you for all the assistance you have lent us thus far, it is sincerely appreciated and your patience during the remainder of the validation of your claim is invaluable.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Hello keamogetse,
Thank you for your enquiry. We appreciate the concern you have expressed here.
We aim to provide world class service to our policyholders during every interaction, that is why your feedback is of such great importance to us.
Our Claims Department has confirmed that they have been in contact with you and provided you with a detailed update regarding the progress of your claim.
Thank you for all the assistance you have lent us thus far, it is sincerely appreciated and your patience during the remainder of the validation of your claim is invaluable.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thanks for your reply,
The only time the claims department liased with me is if i call or email, i have to ask all the time what is happenning, all i need to know is wether the claim is approved or not, we cant be waiting for more than 3 months and always getting the same update (waiting for cellphone records for 3months?)
Thanks for your reply,
The only time the claims department liased with me is if i call or email, i have to ask all the time what is happenning, all i need to know is wether the claim is approved or not, we cant be waiting for more than 3 months and always getting the same update (waiting for cellphone records for 3months?)