TM
Tokollo M
1 reviews | Active since Apr 2022
31 Mar 2026, 18:54
Worst car insurance
<div>The worst car insurance ever. They took my car to an *********** panel beaters, and 3 months later I'm still struggling to get them to fix my car.</div>
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
01 Apr 2026, 08:23Hello Tokollo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team.
The Prime SA Team.
Prime South Africa's reply01 Apr 2026, 08:23
Official
Hello Tokollo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team.
The Prime SA Team.
Prime South Africa's replyOfficial
02 Apr 2026, 14:27Hello Tokollo M,
Thank you for taking the time to share your experience. We are sorry that the handling of your claim has left you feeling dissatisfied. It is troubling to hear of your experience, as client service and the safety of your car after repairs are of paramount importance to us.
At Prime, we take great care to ensure our clients are fairly treated and get accurate answers to any queries they raise. Our claims processes are geared to ensuring that the repairs are conducted aligned with our policy terms and industry standards.
Our records indicate that the repair work has fallen short here and as you know, we have arranged for our Senior Assessor to oversee the repair work, while your car has been booked in with the repairer.
Additionally, our Market Conduct Team will also continue to monitor the repair wort and will keep in contact with you to provide you frequent updates on the process.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We are sorry that the handling of your claim has left you feeling dissatisfied. It is troubling to hear of your experience, as client service and the safety of your car after repairs are of paramount importance to us.
At Prime, we take great care to ensure our clients are fairly treated and get accurate answers to any queries they raise. Our claims processes are geared to ensuring that the repairs are conducted aligned with our policy terms and industry standards.
Our records indicate that the repair work has fallen short here and as you know, we have arranged for our Senior Assessor to oversee the repair work, while your car has been booked in with the repairer.
Additionally, our Market Conduct Team will also continue to monitor the repair wort and will keep in contact with you to provide you frequent updates on the process.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Apr 2026, 14:27
Official
Hello Tokollo M,
Thank you for taking the time to share your experience. We are sorry that the handling of your claim has left you feeling dissatisfied. It is troubling to hear of your experience, as client service and the safety of your car after repairs are of paramount importance to us.
At Prime, we take great care to ensure our clients are fairly treated and get accurate answers to any queries they raise. Our claims processes are geared to ensuring that the repairs are conducted aligned with our policy terms and industry standards.
Our records indicate that the repair work has fallen short here and as you know, we have arranged for our Senior Assessor to oversee the repair work, while your car has been booked in with the repairer.
Additionally, our Market Conduct Team will also continue to monitor the repair wort and will keep in contact with you to provide you frequent updates on the process.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We are sorry that the handling of your claim has left you feeling dissatisfied. It is troubling to hear of your experience, as client service and the safety of your car after repairs are of paramount importance to us.
At Prime, we take great care to ensure our clients are fairly treated and get accurate answers to any queries they raise. Our claims processes are geared to ensuring that the repairs are conducted aligned with our policy terms and industry standards.
Our records indicate that the repair work has fallen short here and as you know, we have arranged for our Senior Assessor to oversee the repair work, while your car has been booked in with the repairer.
Additionally, our Market Conduct Team will also continue to monitor the repair wort and will keep in contact with you to provide you frequent updates on the process.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
TM
Tokollo M's updateReviewer Update
10 Apr 2026, 13:49Hello,
I collected the car and again I'm not happy with the work that was done on the car. Please note I took the car for repairs 4 times already and your panel beater still can't get it right. So much for being committed to quality work.
I collected the car and again I'm not happy with the work that was done on the car. Please note I took the car for repairs 4 times already and your panel beater still can't get it right. So much for being committed to quality work.
TM
Tokollo M's update10 Apr 2026, 13:49
Reviewer Update
Hello,
I collected the car and again I'm not happy with the work that was done on the car. Please note I took the car for repairs 4 times already and your panel beater still can't get it right. So much for being committed to quality work.
I collected the car and again I'm not happy with the work that was done on the car. Please note I took the car for repairs 4 times already and your panel beater still can't get it right. So much for being committed to quality work.