Worst and misleading Insurance I ever encountered

<p>I had an accident on the 03 September 2016 and I reported the accident on the 05 September 2016 (Monday). I submitted filled and signed accident forms and all relevant documents required within the same week. The Assessor /Estimator was sent the following week to assess the status of the damage. The so-called "Scene Investigator" was sent within no time and did all he was supposed to do with my presence on the scene of the accident about one and half hour. Photos were taken and long annoying statements trying to recount specifics of the accident. All these were done within the month of September. Since, then I have been battling with getting my claim to be approved, because their Technician is still waiting for Detective to confirm what and what not. Two months have easily gone by without claim being finalized. I even took it upon my self to get them cell phone numbers and landline numbers of the Detective who is involved in my case. The lady keep on giving me same response literally everyday when I call. I am in desperate situation where I am 800km away from home with my babies and wife. This means that I am not gonna spent Xmas with my family because of this fradualant Insurance. Guys no-go area for me. I will call about two times a day and four times week and They keep on saying that the Technician will call you back but that never happens. I am gonna hand over my case to my lawyers becuase of bogous reasoning of not being able to get hold of the SAPS. I went to the Detective offices to help facilitate the process and obtained all contacts numbers and individuals involved in my case. The Captain himself told me that Insurance know exactly they supposed to do to be helped with any kinda of information. Ultimately I am enduring this inconvenience because someone is not providing with whatever information they require. They are very insensitive to their customers. Oh yeah , they are very friendly on the telephone however selling lies and decieving offset that good customer care services. The final product they selling is not telephone services but delivering the insurance service product and honouring the contractual terms.</p> <p> </p> <p> </p> <p> </p>