CM
Celiwe M
1 reviews | Active since Jan 2020
30 Jan 2020, 12:42
worse service i have ever recieve
This is the worst insurance company i ever dealt with , its good when we pay but no one to assist when it comes to claim , its been two weeks i'm without a car and they dont even have a curtacy car option which i have been asking about from the time i joined , i was involved in a car accident no one is helping me but i keep on getting stupid sms's saying that i'm responsible for towing and storage and i must collect my car when i call the call centre poor service from the agents and the same story that we will get someone to call you before the end of day and no one ever does .
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Replies (2)
Prime South Africa's replyOfficial
30 Jan 2020, 16:15Dear Celiwe M,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been escalated to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply30 Jan 2020, 16:15
Official
Dear Celiwe M,
Thank you so much for taking the time to bring your concern to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been escalated to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
07 Feb 2020, 17:41Celiwe M,
Thank you for notifying us of your experience. We truly understand what a trying time it can be without a vehicle.
Rest assured that PMD performs thorough validations on all claims submitted to us to ensure that we come to the most accurate finding. It is further our aim to perform these validations within the shortest possible time to avoid any further costs to both you and ourselves. We confirm that your claim has been approved and that authorisation to commence with repairs have been sent to your repairer.
The car hire extender is an optional benefit that is added to our clients’ policies at their request. A review of your policy has revealed that you did not elect to add this benefit to your policy.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply07 Feb 2020, 17:41
Official
Celiwe M,
Thank you for notifying us of your experience. We truly understand what a trying time it can be without a vehicle.
Rest assured that PMD performs thorough validations on all claims submitted to us to ensure that we come to the most accurate finding. It is further our aim to perform these validations within the shortest possible time to avoid any further costs to both you and ourselves. We confirm that your claim has been approved and that authorisation to commence with repairs have been sent to your repairer.
The car hire extender is an optional benefit that is added to our clients’ policies at their request. A review of your policy has revealed that you did not elect to add this benefit to your policy.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team