MS
Matimba S
1 reviews | Active since Sept 2021
20 Sept 2021, 15:57
WORSE SERVICE I GOT FROM PMD!!!!
The service I got from PMD is worse,worse, worse. I logged a claim on the 11th of August 2021, the claim has not yet been approved, it's been a month and half without approval. They said the process takes 10 to 15 days to approve the claim now it's more than that.
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Replies (2)
Prime South Africa's replyOfficial
20 Sept 2021, 17:21Dear Matimba S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Sept 2021, 17:21
Official
Dear Matimba S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
23 Sept 2021, 11:18Dear Matimba S,
Thank you for your feedback.
Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with our ethos of transparency and fairness. However, the submission of accurate and truthful information is essential to ensure the most objective outcome is reached.
Our Market Conduct Team confirms that they have been in contact with you to provide further clarity regarding your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply23 Sept 2021, 11:18
Official
Dear Matimba S,
Thank you for your feedback.
Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with our ethos of transparency and fairness. However, the submission of accurate and truthful information is essential to ensure the most objective outcome is reached.
Our Market Conduct Team confirms that they have been in contact with you to provide further clarity regarding your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
The PMD Team