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Nobuhle N
1 reviews | Active since Aug 2015
20 Sept 2023, 11:06
Worse service from Prime Meridian
I logged a claim a month ago, I always have to call and follow-up on the progress they do not communicate and the answer is always that the claim is being validated worse there is a third party and they are now fighting with me as this is dragging without knowing whether the claim will be approved or not, If only they can tell us whether they approve or not so that we can continue with our lives
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
20 Sept 2023, 12:20 Dear Nobuhle,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Sept 2023, 12:20
Official
Dear Nobuhle,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
28 Sept 2023, 15:26 Dear Nobuhle
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
We are pleased to note that your claim has been approved! Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A further review of the claim confirms that there is no Third Party claim registered with us. The Third-Party will have to call in to register a claim which will undergo validation.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
We are pleased to note that your claim has been approved! Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A further review of the claim confirms that there is no Third Party claim registered with us. The Third-Party will have to call in to register a claim which will undergo validation.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply28 Sept 2023, 15:26
Official
Dear Nobuhle
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
We are pleased to note that your claim has been approved! Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A further review of the claim confirms that there is no Third Party claim registered with us. The Third-Party will have to call in to register a claim which will undergo validation.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
We are pleased to note that your claim has been approved! Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A further review of the claim confirms that there is no Third Party claim registered with us. The Third-Party will have to call in to register a claim which will undergo validation.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team