1 reviews | Active since Mar 2026
WORSE INSURER -PRIME SOUTH AFRICA
I strongly advise against taking out car insurance with Prime South Africa. If you are already insured with them, it would be wise to start exploring other, more reliable options.
My experience with Prime South Africa Car Insurance has been extremely disappointing and frustrating.
They wrote off my vehicle for what I consider relatively minor damage, a broken front fender and a burst tyre which already raised serious concerns about their assessment process.
To make matters worse, the claims process took over 20 days to finalise, with constant delays caused by repeated requests for documentation. Instead of requesting everything upfront, they kept asking for additional documents in stages, which unnecessarily prolonged the process.
Communication was very poor throughout. I was never proactively updated on the progress of my claim and had to continuously follow up myself just to get basic feedback.
Another major issue is the excess. The agreed excess at the start of the policy ended up being significantly increased, nearly three times higher which was both unexpected and unacceptable.
On top of everything, the level of service I received was unprofessional. Staff were often unhelpful and dismissive, which only added to the frustration during an already stressful situation.
Overall, this experience has left me with very little confidence in Prime South. I would strongly advise others to carefully review their terms and service levels before considering them as an insurer.
The Prime SA Team
The Prime SA Team
Thank you for your post. Your feedback helps us improve our service.
At Prime, we understand how important it is for a claim to progress smoothly, and we appreciate you highlighting where the experience felt slower than expected.
Our records show that finalisation was delayed as we were still awaiting the outstanding Natis documents and car keys required to complete the settlement process. We also had to update the settlement documents after only a portion of the excess was paid, which naturally extended timelines.
With all outstanding items now resolved, we’re pleased to confirm that your claim payment has been fully processed.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. Your feedback helps us improve our service.
At Prime, we understand how important it is for a claim to progress smoothly, and we appreciate you highlighting where the experience felt slower than expected.
Our records show that finalisation was delayed as we were still awaiting the outstanding Natis documents and car keys required to complete the settlement process. We also had to update the settlement documents after only a portion of the excess was paid, which naturally extended timelines.
With all outstanding items now resolved, we’re pleased to confirm that your claim payment has been fully processed.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The car was written off the 2nd week after the accident, why were these Natis documents and car keys not requested then or the same week...it was only after almost 4 weeks these documents were requested as if you do not know what documents you will need when writing off a car.
Your communication was very poor throughout the process; I had to keep doing follow ups myself to an extent that I was advised by your agents to follow up with where the vehicle was supposed to be repairs. Even with your appointed repairer you were never active in assisting with what they would need to have the car repaired timeously. A quote that was sent Prime took nearly a whole week to be moderated and provide feedback to me and the repairer.
The excess I agreed on when taking the insurance at the start of the policy ended up being significantly increased, nearly three times higher which is unacceptable.
The car was written off the 2nd week after the accident, why were these Natis documents and car keys not requested then or the same week...it was only after almost 4 weeks these documents were requested as if you do not know what documents you will need when writing off a car.
Your communication was very poor throughout the process; I had to keep doing follow ups myself to an extent that I was advised by your agents to follow up with where the vehicle was supposed to be repairs. Even with your appointed repairer you were never active in assisting with what they would need to have the car repaired timeously. A quote that was sent Prime took nearly a whole week to be moderated and provide feedback to me and the repairer.
The excess I agreed on when taking the insurance at the start of the policy ended up being significantly increased, nearly three times higher which is unacceptable.