SO
Simphiwe O
1 reviews | Active since Dec 2018
19 Dec 2018, 17:07
Worse insurance ever, its a ****!!!!
Worse insurance ever.... put in a claim and they didn't want to pay saying its a cosmetic damage, even though i was involved in an accident and they didn't even want to pay the third party.
Helpful (0)
Replies (3)0
Replies (3)SO
Simphiwe O's updateReviewer Update
19 Dec 2018, 17:11CL ********** 62, how can an accident be a cosmetics fix... i am canceling this with immediate effect!
SO
Simphiwe O's update19 Dec 2018, 17:11
Reviewer Update
CL ********** 62, how can an accident be a cosmetics fix... i am canceling this with immediate effect!
Prime South Africa's replyOfficial
20 Dec 2018, 11:10 Dear Simphiwe O,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 24 December 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply20 Dec 2018, 11:10
Official
Dear Simphiwe O,
We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused.
Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 24 December 2018.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
21 Dec 2018, 15:15Dear Simphiwe O,
Thank you for the time you have taken to raise your concern with us. We value your input as exceptional client service is important to us.
Your Prime Motor CoverGROW policy is designed to either contribute towards the cost of repairing your motor vehicle accident damage or to the total loss of your vehicle. At a premium of only R349 your cover grows by R4,000 each month until it reaches 100% of the vehicle’s trade value.
We understand that it is disappointing that your claim did not qualify, you will naturally appreciate that we are obliged to apply our policy terms and conditions for the benefit of all policyholders.
Our Market Conduct Department will be in contact with you to provide further clarity regarding the outcome of your claim.
You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply21 Dec 2018, 15:15
Official
Dear Simphiwe O,
Thank you for the time you have taken to raise your concern with us. We value your input as exceptional client service is important to us.
Your Prime Motor CoverGROW policy is designed to either contribute towards the cost of repairing your motor vehicle accident damage or to the total loss of your vehicle. At a premium of only R349 your cover grows by R4,000 each month until it reaches 100% of the vehicle’s trade value.
We understand that it is disappointing that your claim did not qualify, you will naturally appreciate that we are obliged to apply our policy terms and conditions for the benefit of all policyholders.
Our Market Conduct Department will be in contact with you to provide further clarity regarding the outcome of your claim.
You may rest assured that your claim will not affect your premiums now or in the future as PMD guarantees NEVER to increase premiums – not ever.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team