OM
Ophilia M
1 reviews | Active since Sept 2023
26 May 2026, 11:56
Worse experience
Worse experience when it comes to claim. Even when u call complain department for assit whet dont want to answer the phone.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
26 May 2026, 14:30Hello Ophilia, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply26 May 2026, 14:30
Official
Hello Ophilia, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
29 May 2026, 18:48Hello Ophilia M,
Thank you for sharing your experience. We understand how frustrating it must be when the claims process doesn’t meet your expectations.
At Prime, we’re dedicated to ensuring our clients can reach us easily when they need help, and we’re sorry this was not your experience.
Although the claim outcome was not what you hoped for, we arranged for the release fees to be waived and moved your car to our service provider to prevent any further fees from accumulating.
Our Market Conduct team has been alerted and will be in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply29 May 2026, 18:48
Official
Hello Ophilia M,
Thank you for sharing your experience. We understand how frustrating it must be when the claims process doesn’t meet your expectations.
At Prime, we’re dedicated to ensuring our clients can reach us easily when they need help, and we’re sorry this was not your experience.
Although the claim outcome was not what you hoped for, we arranged for the release fees to be waived and moved your car to our service provider to prevent any further fees from accumulating.
Our Market Conduct team has been alerted and will be in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team