mS
mormed S
1 reviews | Active since Dec 2018
19 Dec 2018, 12:41
WISH I WAS INSURED WITH ANOTHER INSURANCE COMPANY NOT THIS ONE.
I was involved in a car accident on the 16th of November 2018 and I lodged a claim with my insurance Prime Meridian (PMD) promised to action the claim within 30 days however it has been longer than that and whenever I contact them they are taking me from pillar to post, how long should it take for a claim to be finalized?? i have provided them with all the necessary documents including the Accident report, and now they struggling to get hold of the third party, all the detailed information is on the accident report, and now i have to drive my vehicle with a damaged side, truly not happy about the service. CL ********** 36.
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Replies (2)
Prime South Africa's replyOfficial
19 Dec 2018, 13:21 Dear Mormed S,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Prime South Africa's reply19 Dec 2018, 13:21
Official
Dear Mormed S,
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Prime South Africa's replyOfficial
21 Dec 2018, 15:09Hello mormed S,
Thank you for taking the time to raise your concern with us.
At PMD our aim is to provide world class service to our policyholders during every interaction. This is why your feedback is of such great importance to us.
Our Market Conduct Department has confirmed that they have already been in contact with you and will provide you with a detailed update regarding the progress on your claim.
We wish to reassure you that we are doing all in our power to ensure that the validation of your claim is swiftly concluded as we appreciate that the more time it takes, the more it costs us both.
Remember, that with PMD your premiums remain fixed for the life of your policy regardless of whether you claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply21 Dec 2018, 15:09
Official
Hello mormed S,
Thank you for taking the time to raise your concern with us.
At PMD our aim is to provide world class service to our policyholders during every interaction. This is why your feedback is of such great importance to us.
Our Market Conduct Department has confirmed that they have already been in contact with you and will provide you with a detailed update regarding the progress on your claim.
We wish to reassure you that we are doing all in our power to ensure that the validation of your claim is swiftly concluded as we appreciate that the more time it takes, the more it costs us both.
Remember, that with PMD your premiums remain fixed for the life of your policy regardless of whether you claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team