ST
Sipho T
1 reviews | Active since Jun 2015
05 Jun 2015, 09:30
Windshield
In December 2014 I had a small crack on my car windshield, I sent primemeridian emails and they responded by saying they will contact me but they never did. I have been trying them its now four months and the crack is big. They now tell me my windshield needs replacement and I am not covered for that.<br> I do not dispute that I am not covered for that because it is in my contract, but initially my windshield could be fixed and was not attended to, I have been with this insurance for more than a year and have never claimed all i want is to get this replaced.<br> <br> Thank you
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Prime South Africa's replyOfficial
09 Jun 2015, 11:32Hello Sptsotetsi,
We agree that this has indeed been an ill-fated experience.
Our records show numerous attempts by our team to make contact with you throughout the last six months regarding your claim. Unfortunately, it was not always possible to establish contact with you on the six different telephone numbers provided by you over the period.
Notwithstanding the above, we were pleased to be able to contact you making use of the new information provided by you on this platform. Your matter is now firmly in the hands of our Client Representation Department who will ensure that it is dealt with expeditiously to completion.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We agree that this has indeed been an ill-fated experience.
Our records show numerous attempts by our team to make contact with you throughout the last six months regarding your claim. Unfortunately, it was not always possible to establish contact with you on the six different telephone numbers provided by you over the period.
Notwithstanding the above, we were pleased to be able to contact you making use of the new information provided by you on this platform. Your matter is now firmly in the hands of our Client Representation Department who will ensure that it is dealt with expeditiously to completion.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply09 Jun 2015, 11:32
Official
Hello Sptsotetsi,
We agree that this has indeed been an ill-fated experience.
Our records show numerous attempts by our team to make contact with you throughout the last six months regarding your claim. Unfortunately, it was not always possible to establish contact with you on the six different telephone numbers provided by you over the period.
Notwithstanding the above, we were pleased to be able to contact you making use of the new information provided by you on this platform. Your matter is now firmly in the hands of our Client Representation Department who will ensure that it is dealt with expeditiously to completion.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We agree that this has indeed been an ill-fated experience.
Our records show numerous attempts by our team to make contact with you throughout the last six months regarding your claim. Unfortunately, it was not always possible to establish contact with you on the six different telephone numbers provided by you over the period.
Notwithstanding the above, we were pleased to be able to contact you making use of the new information provided by you on this platform. Your matter is now firmly in the hands of our Client Representation Department who will ensure that it is dealt with expeditiously to completion.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team