NS
Nkululeko S
1 reviews | Active since Jan 2025
27 Aug 2026, 14:26
windscreen
2023 may i have joined the prime SA car insurance send photo of my car and they accepted them with no complain at all, but my windscreen had small cracked on it then and i stop it when time goes by the cracked started to expand on the windscreen hence put claim this year 2026 July, they rejected my claim saying they approved for pre exited cracked while they accepted my photo with the cracked they should have flag it on the get go. because of that i wont recommended them to any one or anyone look for insurance.
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Replies (2)
Prime South Africa's replyOfficial
28 Aug 2026, 07:26Hello Nkululeko, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply28 Aug 2026, 07:26
Official
Hello Nkululeko, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
02 Sept 2026, 09:45Hello Nkululeko N,
Thank you for your post. It’s never easy dealing with unexpected windscreen damage, and we appreciate you reaching out.
At Prime, we work hard to ensure that the cover, exclusions, and limits on your policy are clearly explained from the start and reflected consistently in our decisions.
Our review confirmed that the windscreen damage was already present when your policy started and was visible in the inception photos. As pre-existing damage is not covered under the policy, we were unable to approve the claim.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply02 Sept 2026, 09:45
Official
Hello Nkululeko N,
Thank you for your post. It’s never easy dealing with unexpected windscreen damage, and we appreciate you reaching out.
At Prime, we work hard to ensure that the cover, exclusions, and limits on your policy are clearly explained from the start and reflected consistently in our decisions.
Our review confirmed that the windscreen damage was already present when your policy started and was visible in the inception photos. As pre-existing damage is not covered under the policy, we were unable to approve the claim.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team