XN
Xoli N
1 reviews | Active since Mar 2009
17 Sept 2025, 13:07
WHY LIMIT US TO 1 GLASS REPAIRER
WHY AM I FORCED TO GO TO GLASFIT WHEN PG GLASS IS QUOTING ME LESS?
I AM OF THE VIEW THAT PMD AS MY INSURER SHOULD HAVE MY BEST INTERESTS AND BE ABLE TO LOOK AT A CASE BASED ON ITS OWN MERIT. PG GLASS AND GLASFIT ARE BOTH REPUTABLE GLASS REPAIRERS. I AM NOT HAPPY TO BE TOLD THAT I HAVE TO GO TO GLASFIT BECAUSE PMD CARES NOT ABOUT WHAT I'M BEING CHARGED BUT ONLY CARES ABOUT THE FACT THAT PMD PARTNERED WITH GLASFIT REGARDLESS OF ME BEING AT A DISADVANTAGE.
GLASFIT TODAY QOUTED ME R3 438.26, EXCESS OF R859.56. WHEREAS PG GLASS QUOTED R2400, ONLY. WHERE IS THE LOGIC IN THIS???
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
17 Sept 2025, 15:29Hello Xoli, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply17 Sept 2025, 15:29
Official
Hello Xoli, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
22 Sept 2025, 15:05Hello Xoli,
Thank you for your post.
At Prime, we’re committed to delivering excellent service and ensuring high-quality repairs for our customers’ vehicles.
To uphold these standards, we recommend using our approved service providers. This not only ensures accountability but is often more cost-effective for you as well. That said, we also recognise that when you obtain a lower quote from a reputable repairer, it reduces the amount we pay—making it a mutually beneficial outcome.
To uphold these standards, we recommend using our approved service providers. This not only ensures accountability but is often more cost-effective for you as well. That said, we also recognise that when you obtain a lower quote from a reputable repairer, it reduces the amount we pay—making it a mutually beneficial outcome.
We’re pleased to confirm that, after reviewing your quote, PG Glass has been authorised to proceed with the repair. Your excess has been adjusted to R600.
Isn’t it reassuring to know that with Prime, you have the freedom to choose value-for-money insurance products—from third-party cover to comprehensive protection—tailored to your needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply22 Sept 2025, 15:05
Official
Hello Xoli,
Thank you for your post.
At Prime, we’re committed to delivering excellent service and ensuring high-quality repairs for our customers’ vehicles.
To uphold these standards, we recommend using our approved service providers. This not only ensures accountability but is often more cost-effective for you as well. That said, we also recognise that when you obtain a lower quote from a reputable repairer, it reduces the amount we pay—making it a mutually beneficial outcome.
To uphold these standards, we recommend using our approved service providers. This not only ensures accountability but is often more cost-effective for you as well. That said, we also recognise that when you obtain a lower quote from a reputable repairer, it reduces the amount we pay—making it a mutually beneficial outcome.
We’re pleased to confirm that, after reviewing your quote, PG Glass has been authorised to proceed with the repair. Your excess has been adjusted to R600.
Isn’t it reassuring to know that with Prime, you have the freedom to choose value-for-money insurance products—from third-party cover to comprehensive protection—tailored to your needs.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
XN
Xoli N's updateReviewer Update
23 Sept 2025, 12:38Good day,
What is the next step??
What is the next step??
XN
Xoli N's update23 Sept 2025, 12:38
Reviewer Update
Good day,
What is the next step??
What is the next step??