When I called my call answered quickly I didn't wait too long

When I called my call answered quickly I didn't wait too long. Also the consultant that was assisting me. Was very fast I did everything over the phone and He also had to confirm with my mother within seconds after dropping the call wanted to let my mom know that she will be receiving the call from a PMD consultant she said she has already received the call that how efficient the service was and also received a call from the Same consultant to tell me everything has been processed