MM
Morena M

1 reviews | Active since Jul 2015

08 Sept 2015, 20:40

What you practicing is not what you preach

I had an accident 3 months ago and still yet my car is not fixed. My issue here is PMD approved the claim of 16356.15. PMD told me to look any panel beater of my choice which I did. Panel beater assessed the car and made quotation which is almost doubled the amount you have given me. I went to other 2 different repairers which their quotes is more than R30 000. I went to VW to do my own parts quote to confirm the prices. The prices I got from VW are almost the same the one quoted by panel beaters.<br> <br> I would like to know where the prices written on your assessors report coming from, if they could send me original VW quote. There is no VW selling a new door for R2500 . If PMD believe R16000 can fix my car, they should find me a repairer that will accept that amount or pay the one I found the amount they are asking.<br> <br> The reason I chose PMD is when you claim you don't have to pay money which is different from other companies. I am surprised now when you are telling me I have to pay some money. You are deceiving your customers. You are not practicing what you preach.<br> <br> According to the Accident Contribution table I am qualifying for R42000. So tell me why my R42000 cannot pay R30000?

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Replies (1)
Prime South Africa
Prime South Africa's reply10 Sept 2015, 15:14
Official
Hello morenam,

We sincerely appreciate the time you took to note your concern, one that has already been easily resolved!

Our claims department has been in contact with you and provided you with the names of three reputable panel beaters who have undertaken to proceed with the repair work in line with our initial vehicle assessment, to the best of their abilities.

Aren't you relieved that you have accumulated a sizable amount to contribute towards the repairs of your vehicle? This will ensure that you will not have to pay a cent towards the repairs of your vehicle! As you have noted above, this is the exact reason why you choose this insurance product. NO excess payment and NO premium increases - ever!

Please be assured of our commitment towards your satisfaction and that your vehicle is fixed to your liking.

Kind Regards,
The PMD Team