LM
Lu M
1 reviews | Active since Jun 2025
27 Jun 2025, 16:32
What is this!!!
This has to the worse experience from an insurance house, only if I could write exactly how I feel but it will be deleted again, It's been a month of "you will get tomorrow" just for a lamp coding!!!!!!??
On Tuesday this week I was told the earliest will be Thursday and latest Friday, I call today at 14:35 only to hang on the phone whilst the support staff is looking for the handlers to get feedback until they just hangup - I don't blame them
I feel sorry for the support stuff who in their limited support can only do so much when the responsible personnel is no where to be found
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Replies (1)
Prime South Africa's replyOfficial
11 Jul 2025, 10:45 Hello Lu M,
Thank you for sharing your concerns with us on this platform. We value your feedback and appreciate you bringing this matter to our attention.
We understand how frustrating and inconvenient this situation has been for you, and we regret that your experience did not meet the high standards we strive to deliver at Prime.
To resolve the matter, your vehicle was booked with Mercedes. Their specialized tools, proprietary software, and trained technicians will ensure an accurate diagnosis and proper integration of your vehicle's systems.
Our Market Conduct Team will be in contact with you to provide more clarity.
At Prime South Africa, we are committed to providing world-class service and ensuring that every vehicle is repaired to the highest standard. We remain dedicated to supporting you throughout this process and making you feel valued every step of the way.
Assuring you of our continued best endeavors.
Kind regards
The Prime SA Team
Thank you for sharing your concerns with us on this platform. We value your feedback and appreciate you bringing this matter to our attention.
We understand how frustrating and inconvenient this situation has been for you, and we regret that your experience did not meet the high standards we strive to deliver at Prime.
To resolve the matter, your vehicle was booked with Mercedes. Their specialized tools, proprietary software, and trained technicians will ensure an accurate diagnosis and proper integration of your vehicle's systems.
Our Market Conduct Team will be in contact with you to provide more clarity.
At Prime South Africa, we are committed to providing world-class service and ensuring that every vehicle is repaired to the highest standard. We remain dedicated to supporting you throughout this process and making you feel valued every step of the way.
Assuring you of our continued best endeavors.
Kind regards
The Prime SA Team
Prime South Africa's reply11 Jul 2025, 10:45
Official
Hello Lu M,
Thank you for sharing your concerns with us on this platform. We value your feedback and appreciate you bringing this matter to our attention.
We understand how frustrating and inconvenient this situation has been for you, and we regret that your experience did not meet the high standards we strive to deliver at Prime.
To resolve the matter, your vehicle was booked with Mercedes. Their specialized tools, proprietary software, and trained technicians will ensure an accurate diagnosis and proper integration of your vehicle's systems.
Our Market Conduct Team will be in contact with you to provide more clarity.
At Prime South Africa, we are committed to providing world-class service and ensuring that every vehicle is repaired to the highest standard. We remain dedicated to supporting you throughout this process and making you feel valued every step of the way.
Assuring you of our continued best endeavors.
Kind regards
The Prime SA Team
Thank you for sharing your concerns with us on this platform. We value your feedback and appreciate you bringing this matter to our attention.
We understand how frustrating and inconvenient this situation has been for you, and we regret that your experience did not meet the high standards we strive to deliver at Prime.
To resolve the matter, your vehicle was booked with Mercedes. Their specialized tools, proprietary software, and trained technicians will ensure an accurate diagnosis and proper integration of your vehicle's systems.
Our Market Conduct Team will be in contact with you to provide more clarity.
At Prime South Africa, we are committed to providing world-class service and ensuring that every vehicle is repaired to the highest standard. We remain dedicated to supporting you throughout this process and making you feel valued every step of the way.
Assuring you of our continued best endeavors.
Kind regards
The Prime SA Team