SG
Sashlen G

1 reviews | Active since Mar 2015

21 Apr 2015, 09:50

WHAT I ******* MUST READ

i was involved in a accident, you was suppose to be there to protect me after almost two months you tell me that my claim is declined, i never knew that i was driving around for over a year with no insurance because that's what it feels like, you took my premiums yet when i need you to help me you decline my claim, please who ever is reading this please reconsider and move to a PROPER INSURANCE COMPANY, a company that knows how to do insurance the right way, what a ******* i question myself now what was the point of dealing with a insurance that does not want to pay your claim process is SO long because instead of helping your client you use that time to find ways not to pay, No matter what insurances primary objective is to help there client

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Replies (1)
Prime South Africa
Prime South Africa's reply22 Apr 2015, 20:20
Official
Hello sashlen govender,

Thank you for bringing your concern to our attention.

You are correct in observing that an insurance business should always strive to protect its clients from unforeseen accidents. It sometimes happen that the insured's action is of such a nature that we are unable to do so, as is the case in your particular matter. Our investigation revealed that you disregarded a red traffic light which caused you to collide with a third party, causing extensive damage to the several vehicles involved in that collision.

You will be receiving a comprehensive note from our legal department explaining the reasons for repudiation in more detail.

Assuring you of our continued best endeavours.

Kind Regards,
The PMD Team