SB
Shernene B

1 reviews | Active since Jul 2023

27 Oct 2025, 11:38

What a joke

The worst place to insure your car. Their service want a joke

0
Replies (2)
Prime South Africa
Prime South Africa's reply27 Oct 2025, 14:11
Official
Hello Shernene, we appreciate you bringing this to our attention.

Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.

Kind regards,
 The Prime SA Team

Prime South Africa
Prime South Africa's reply30 Oct 2025, 17:32
Official
Hello Shernene B, 

Thank you for taking the time to share your feedback with us. We value all input from our clients as it helps us enhance our service. 

At Prime, we are committed to ensuring our clients are treated fairly, which includes validation of their identity before making any changes to the policy. We are pleased to note that your request has since been actioned after successful contact was made. 

Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.   

Committed to resolving your concern with care. 

Kind regards, 
The Prime SA Team