SR
Shawn R
1 reviews | Active since Apr 2022
04 Jan 2023, 13:42
We have located your policy and commit to providing preliminary feedback within 2 business days
Had an Incident on 24 December. Keep getting told its been sent for a decision. Now i have to wait again until Friday for this Decision. based on all the comments here that's only the first hurdle I have to climb. Once its approved it still needs to go in and then its another few weeks to get approval to fix. Dont bother replying to this PMD. I have done it myself with your standard reply below
Thank you for taking the time to raise this matter with us. We have located your policy and commit to providing preliminary feedback within 2 business days. Assuring you of our continued best endeavours. Kind regards, The PMD Team
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Replies (2)
Prime South Africa's replyOfficial
04 Jan 2023, 14:06Dear Shawn R,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply04 Jan 2023, 14:06
Official
Dear Shawn R,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
09 Jan 2023, 09:42Dear Shawn R,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team has confirmed to have finalized your claim, the outcome was communicated to you on 04 January 2023.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours
Kind regards,
The PMD Team.
Prime South Africa's reply09 Jan 2023, 09:42
Official
Dear Shawn R,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team has confirmed to have finalized your claim, the outcome was communicated to you on 04 January 2023.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours
Kind regards,
The PMD Team.