LN
Lafika N
1 reviews | Active since Jul 2023
19 Jul 2023, 11:16
Waste of time and frustration
If you looking for frustration, waste of time then this insurance company is for you. Filed my claim on the 16 of June and was told I’ll receive a response in 10-14 business days. Guess what I only got my response on the 17 of July because I kept on calling. Well a consultant told me that there’s a response but she’s not authorised to tell me. I guess they were waiting for ME TO CALL THEM, because a week later they told me that my claim has been declined. Imagine a week later I could’ve fixed my car and stop wasting time with them.
Oh also, their consultants will tell you timeframes from the top of their head 🤞🏾🤞🏾🤞🏾.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Jul 2023, 15:19Dear Lafika N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply19 Jul 2023, 15:19
Official
Dear Lafika N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
21 Jul 2023, 14:38 Dear Lafika N
Thank you for your post.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with our ethos of transparency and fairness. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensure that a fair outcome is reached on all claims.
Where misleading information is provided during the validation of the claim, we cannot be reasonably expected to approve the claim.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply21 Jul 2023, 14:38
Official
Dear Lafika N
Thank you for your post.
At PMD, we take immense pride in paying all valid claims and in ensuring that all are claims are validated in line with our ethos of transparency and fairness. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensure that a fair outcome is reached on all claims.
Where misleading information is provided during the validation of the claim, we cannot be reasonably expected to approve the claim.
We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.