1 reviews | Active since Sept 2013
Want to put a claim
I have never in my life experienced such incompetency and bad service.today the 13th of may my mother called these people wanting to put a claim to have her car fixed so they also refer to the right panel beaters.but she was sent from pillar to post.phones being put down in ear,calling her back on the wrong number!My mother doesn't have excess to email or fax facilities is there no other way they cam assist her instead of just telling her no???I mean really??I'm sure they have customers of the older generation who can not use things???I'm really disappointed!!!they can always mail it to me but how does she get it we dont even live in the same province!!! if its this much of a struggle getting them on the phone and just requesting claim forms,what a bigger struggle is it going to be to have th car fixed???!
Our sincere apologies for the inconvenience mentioned in your post.
We want to assure you that your mother's inability to receive the formal claim forms via fax or email does not impact on our ability to proceed with her claim. Our claims department is working diligently on investigating your mother's claim, in this regard, an assessor has already been appointed to assess the damage to your mother's vehicle and confirmation thereof was sent to her yesterday.
Our claims department will continue to work closely with you until the claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Our sincere apologies for the inconvenience mentioned in your post.
We want to assure you that your mother's inability to receive the formal claim forms via fax or email does not impact on our ability to proceed with her claim. Our claims department is working diligently on investigating your mother's claim, in this regard, an assessor has already been appointed to assess the damage to your mother's vehicle and confirmation thereof was sent to her yesterday.
Our claims department will continue to work closely with you until the claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team