TM
Thupetji M
1 reviews | Active since Mar 2015
03 Mar 2015, 11:32
VERY VERY VERY BAD SERVICE
ITS THE THIRD MONTH SINCE I HAD MY ACCIDENT, I PUT A CLAIM ON THE 02/01/2015(CLAIM NO CL***) I WAS HELPED BY MARISKA JACOBS AND RUDI ISAACKS, EVERY TIME I CONTACT THEM THEY TELL ME THAT MY CLAIM IS WITH DECISION MAKERS, THEY ALWAYS PROMISE TO CALL BACK BUT THEY NEVER DID, THEY PROMISED THAT THEY WHOLE PROCESS TAKES ABOUT 30 DAYS BUT THIS IS THE THIRD MONTH, 2 ASSESSORS CAME TO ACCESS MY CAR BUT IT SEEMS LIKE THEY ARE LOOKING FOR AN EXCUSE OF NOT PAYING THOUGH IT SEEMS LIKE THEY CAN'T FIND HENCE THEY DON'T WANNA HELP ME, I M VERY FRUSTRATED AND NONE WANT TO HELP ME, I REGRET THE DAY I JOINED THIS INSURANCE
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Prime South Africa's replyOfficial
16 Mar 2015, 11:40Hello thupetji1983,
We completely understand your frustration. Please be assured that we do all in our power to avoid such delays as far as possible as they always represent costs to us and our clients alike.
Nonetheless, our records show that you were advised of the outcome of your claim prior to your post on Hellopeter. As you are aware, your vehicle caught alight whilst it was being driven. The services of an expert had then to be engaged to determine the cause of that fire and whether or not it fell within the terms of your policy.
As requested, our Mr Bobby Devine will contact you again in order to further explain the Claim decision.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We completely understand your frustration. Please be assured that we do all in our power to avoid such delays as far as possible as they always represent costs to us and our clients alike.
Nonetheless, our records show that you were advised of the outcome of your claim prior to your post on Hellopeter. As you are aware, your vehicle caught alight whilst it was being driven. The services of an expert had then to be engaged to determine the cause of that fire and whether or not it fell within the terms of your policy.
As requested, our Mr Bobby Devine will contact you again in order to further explain the Claim decision.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply16 Mar 2015, 11:40
Official
Hello thupetji1983,
We completely understand your frustration. Please be assured that we do all in our power to avoid such delays as far as possible as they always represent costs to us and our clients alike.
Nonetheless, our records show that you were advised of the outcome of your claim prior to your post on Hellopeter. As you are aware, your vehicle caught alight whilst it was being driven. The services of an expert had then to be engaged to determine the cause of that fire and whether or not it fell within the terms of your policy.
As requested, our Mr Bobby Devine will contact you again in order to further explain the Claim decision.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We completely understand your frustration. Please be assured that we do all in our power to avoid such delays as far as possible as they always represent costs to us and our clients alike.
Nonetheless, our records show that you were advised of the outcome of your claim prior to your post on Hellopeter. As you are aware, your vehicle caught alight whilst it was being driven. The services of an expert had then to be engaged to determine the cause of that fire and whether or not it fell within the terms of your policy.
As requested, our Mr Bobby Devine will contact you again in order to further explain the Claim decision.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team