BT
Boitumelo T
1 reviews | Active since Aug 2021
27 Aug 2021, 15:47
Very Upset Client ?
My name is Boitumelo Tsiya I had an incident on the 15 of October and have lodged a claim,I have been waiting for feedback ever since,If I don’t make efforts of calling no one makes efforts to inform me of anything.I’m very surprised that people’s claims can be approved within a day but I’m going on 2weeks now without knowledge of anything I’m very dissatisfied and disappointed
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
27 Aug 2021, 16:32Dear Boitumelo T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply27 Aug 2021, 16:32
Official
Dear Boitumelo T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
31 Aug 2021, 10:45Dear Boitumelo T,
Thank you for your feedback - we value hearing from our policyholders as we continuously strive to improve our service. At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
We are pleased to note that the validation of your claim is within our preferred turnaround times and is progressing as expected.
We understand that this is a trying time for you, and we confirm that our Claims Team will continue to keep you updated until the finalisation of your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your feedback - we value hearing from our policyholders as we continuously strive to improve our service. At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
We are pleased to note that the validation of your claim is within our preferred turnaround times and is progressing as expected.
We understand that this is a trying time for you, and we confirm that our Claims Team will continue to keep you updated until the finalisation of your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply31 Aug 2021, 10:45
Official
Dear Boitumelo T,
Thank you for your feedback - we value hearing from our policyholders as we continuously strive to improve our service. At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
We are pleased to note that the validation of your claim is within our preferred turnaround times and is progressing as expected.
We understand that this is a trying time for you, and we confirm that our Claims Team will continue to keep you updated until the finalisation of your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your feedback - we value hearing from our policyholders as we continuously strive to improve our service. At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
We are pleased to note that the validation of your claim is within our preferred turnaround times and is progressing as expected.
We understand that this is a trying time for you, and we confirm that our Claims Team will continue to keep you updated until the finalisation of your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
BT
Boitumelo T's updateReviewer Update
31 Aug 2021, 16:34Update my foot
I was told that I’ll be contacted within 2 business day now it’s the 3rd day and I’m the one who called and still the consultants sounds confused and don’t know what’s happening,My turn around days ends today and still my claim is with decision makers?♀️
I was told that I’ll be contacted within 2 business day now it’s the 3rd day and I’m the one who called and still the consultants sounds confused and don’t know what’s happening,My turn around days ends today and still my claim is with decision makers?♀️
BT
Boitumelo T's update31 Aug 2021, 16:34
Reviewer Update
Update my foot
I was told that I’ll be contacted within 2 business day now it’s the 3rd day and I’m the one who called and still the consultants sounds confused and don’t know what’s happening,My turn around days ends today and still my claim is with decision makers?♀️
I was told that I’ll be contacted within 2 business day now it’s the 3rd day and I’m the one who called and still the consultants sounds confused and don’t know what’s happening,My turn around days ends today and still my claim is with decision makers?♀️
BT
Boitumelo T's updateReviewer Update
02 Sept 2021, 11:47****ied to the Core I F**ken Called again today and still told the same song .....”It’s still under investigation “
I don’t know what for because the car is not even beyond repaired ????angry to the last core
yet my deduction was taken without me having a car but it’s very nice when they deduct our money and yet service delivery is ****
I don’t know what for because the car is not even beyond repaired ????angry to the last core
yet my deduction was taken without me having a car but it’s very nice when they deduct our money and yet service delivery is ****
BT
Boitumelo T's update02 Sept 2021, 11:47
Reviewer Update
****ied to the Core I F**ken Called again today and still told the same song .....”It’s still under investigation “
I don’t know what for because the car is not even beyond repaired ????angry to the last core
yet my deduction was taken without me having a car but it’s very nice when they deduct our money and yet service delivery is ****
I don’t know what for because the car is not even beyond repaired ????angry to the last core
yet my deduction was taken without me having a car but it’s very nice when they deduct our money and yet service delivery is ****