NP
Ntsibane P
1 reviews | Active since Feb 2019
01 Feb 2019, 14:59
Very upset
I was paying my premiums. Never missed even 1 single payment. My car got damaged. Hail storm and front smash. instead of the vehicle being a write off. Panel beater says my car cnt be fixed. The only contribution my insurance is going to payout is R6000 and total cost for the damage is according to the panel beaters assessors is R96000. So I have to take out R90000 from my own pocket otherwise my car won't be fixed according to my insurance. But they still deduct their monthly premium. My accident happened last year October. Any advice on my problem would be highly appreciated. Thank
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Replies (2)
Prime South Africa's replyOfficial
01 Feb 2019, 15:38Dear Ntsibane P, We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused. Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 5 February 2019. Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's reply01 Feb 2019, 15:38
Official
Dear Ntsibane P, We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused. Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 5 February 2019. Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's replyOfficial
05 Feb 2019, 16:48Dear Ntsibane P,
Thank you for bringing your worry to our attention. We understand how frustrating it can be when your vehicle needs to be repaired.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. As was explained to you telephonically and also as it is set out in your policy document, the Accident Contribution Benefit you selected provides growing cover with every month that passes, right up to the full trade value of your vehicle. Your claim was approved in line with the benefit you selected.
We also take special care to apply a professional, consistent and accurate standard by appointing a suitably qualified assessor to determine the repair costs of a damaged vehicle.
Our Market Conduct Team will contact you to provide a further detailed explanation on this matter.
It is also important to remember that with PMD, your premiums will never increase regardless of your claims history.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for bringing your worry to our attention. We understand how frustrating it can be when your vehicle needs to be repaired.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. As was explained to you telephonically and also as it is set out in your policy document, the Accident Contribution Benefit you selected provides growing cover with every month that passes, right up to the full trade value of your vehicle. Your claim was approved in line with the benefit you selected.
We also take special care to apply a professional, consistent and accurate standard by appointing a suitably qualified assessor to determine the repair costs of a damaged vehicle.
Our Market Conduct Team will contact you to provide a further detailed explanation on this matter.
It is also important to remember that with PMD, your premiums will never increase regardless of your claims history.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply05 Feb 2019, 16:48
Official
Dear Ntsibane P,
Thank you for bringing your worry to our attention. We understand how frustrating it can be when your vehicle needs to be repaired.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. As was explained to you telephonically and also as it is set out in your policy document, the Accident Contribution Benefit you selected provides growing cover with every month that passes, right up to the full trade value of your vehicle. Your claim was approved in line with the benefit you selected.
We also take special care to apply a professional, consistent and accurate standard by appointing a suitably qualified assessor to determine the repair costs of a damaged vehicle.
Our Market Conduct Team will contact you to provide a further detailed explanation on this matter.
It is also important to remember that with PMD, your premiums will never increase regardless of your claims history.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for bringing your worry to our attention. We understand how frustrating it can be when your vehicle needs to be repaired.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. As was explained to you telephonically and also as it is set out in your policy document, the Accident Contribution Benefit you selected provides growing cover with every month that passes, right up to the full trade value of your vehicle. Your claim was approved in line with the benefit you selected.
We also take special care to apply a professional, consistent and accurate standard by appointing a suitably qualified assessor to determine the repair costs of a damaged vehicle.
Our Market Conduct Team will contact you to provide a further detailed explanation on this matter.
It is also important to remember that with PMD, your premiums will never increase regardless of your claims history.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team