very unhappy

At this point I'm so unhappy with the insurance, we had a accident on the 21st of April my husband called to submit the claim the first agent said it was logged in, to discover that it was never logged when he had called again, the second agent submitted the claim and the car was collected and the claim approved after calling the insurance to enquire. My car has been at the repairers sine the 29th of march and an assessment was done on it and a quotation was send to the insurance on the 3rd of April , in which if my husband had to call the insurance to tell them the repairer send the quotation on the 3rd of April the insurance would have not even bothered but now the insurance is telling us to wait 48 hours for authorization before the repairs can touch the car. The issue that is getting to me is that my husband has to call the insurance on every new development regard the fixing of the car and we keep being told to wait but the insurance does not come back to us ......im at 36 weeks pregnant and the nearest hospital is at least 20 to 25 mins driving distance away like im just lost for words at this point.