TZ
Thokozani Z
1 reviews | Active since Sept 2024
16 Sept 2024, 11:21
VERY POOR SERVICE FROM PMD
PMD is the worst insurance ever. Its been more than 3 months since my claim was approved but I still don't have a car. They are making my life a living hell. They do not not care about their customers. I have to keep calling them for updates and they blame the repair shop and when I call the repair shop, they tell me that pmd has not supp**** the parts. So I'm the fool in this whole thing. After 3 whole months there's still an issue regarding the parts. So basically all these years since 2019 I've been paying for them to not give me the service I was promised.
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Replies (2)
Prime South Africa's replyOfficial
16 Sept 2024, 13:25Dear Thokozani
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply16 Sept 2024, 13:25
Official
Dear Thokozani
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
19 Sept 2024, 11:09Dear Thokozani Z ,
Thank you for your post.
At Prime South Africa, we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
Sometimes, the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The Prime South Africa Team
Thank you for your post.
At Prime South Africa, we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
Sometimes, the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The Prime South Africa Team
Prime South Africa's reply19 Sept 2024, 11:09
Official
Dear Thokozani Z ,
Thank you for your post.
At Prime South Africa, we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
Sometimes, the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The Prime South Africa Team
Thank you for your post.
At Prime South Africa, we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that the correct parts are sourced.
Sometimes, the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as the availability of parts.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding the matter.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The Prime South Africa Team