Very poor and unacceptable service

We are totally outraged by the poor service and customer care we are currently experiencing from prime! It has been 3 weeks since we received the car back and no one has spoken to me regarding the concerns and complaints that I have lodged. My wife who isn't the policyholder is getting mails but myself as the policyholder and client isn't receiving anything from them. I was promised a manager by the name of Len will phone me. I am still waiting for the call. The vehicle's license disc got lost in the process and all prime said it was in the vehicle with a poor quality photo that proofs nothing. It costed us to go and get a duplicate license and police reports to proof it was lost. I will not recommend prime to anyone not even my biggest enemy. The only person who really tried to help us through the whole process was a gentleman by the name of Jacques