Very Frustrating when it comes to claims, imagine being told to retrieve my own AR report being told to retrieve my AR report physical from wherever it is(probably police station)

Very Frustrating when it comes to claims. It's like they looking for a loophole so they can reject the claim. I logged a claim on the 1st of August...they towed my car from the accident scene on the 31st of July, when joining in march I had Cartrack which I installed myself before I joined PMD. Along the way I missed Cartrack payments and decided to cancel the contract. PMD said to me they've got nothing to do with me and my Cartrack when I join the car insurance. Hence I didn't see any need of informing them that I've decided to terminate my contract with Cartrack. I now owe Cartrack the last two months premiums plus the disconnection fee for termination of contract...which is an agreement between myself and Cartrack and as a result my service with Cartrack has been suspended.

Surprisingly... PMD is now insisting on me, getting data for the day of the accident from Cartrack, regardless of how many times and the proof that I wasn't using their services anymore. How can PMD expect Cartrack to provide me with information when I'm not their customer anymore...I mean really now. This is the SMS that PMD send me: PMD Claim No. CL***: Good day Ma'am As per phone conversation ,documents have been attached. However to further validate your claim we will still need to contact Cartrack to see if they have cancelled your product as your acc seems to be in Arreas. Please advise when claims tech can call you to do a conference call to do this. Please also retrieve full AR report (phsycical). Thank you Imagine that...why is Cartrack information withholding my claim when we never had an agreement of keeping it active for as long as I have car insurance with PMD?