AS
Adamesha S
1 reviews | Active since Jun 2019
04 Dec 2020, 09:37
VERY DISSAPOINTED CUSTOMER
I was very disappointed when I found out that my excess was adjusted without my knowledge. I phoned in to change some details and when they sent me my updated policy schedule I was surprised to see that my excess went up by almost R5000.00. When I contacted them again to find out if it wasn't perhaps a mistake, I was informed that "All drivers under the age of 30 years are considered as high risk drivers therefore their excess was made higher". I've been a loyal supporter of you guys for almost 2 years and to not inform your clients regarding changes made to their policies is really unprofessional to say the least.
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Replies (2)
Prime South Africa's replyOfficial
04 Dec 2020, 10:10Dear Adamesha S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply04 Dec 2020, 10:10
Official
Dear Adamesha S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
07 Dec 2020, 11:29Dear Adamesha S,
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply07 Dec 2020, 11:29
Official
Dear Adamesha S,
Thank you for raising this matter with us - we value all feedback that we receive from our policyholders as we strive to offer world-class service to our clients.
After careful evaluation of our comprehensive product, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!
With PMD, if any of the other excess amounts listed on your policy schedule apply, then they will replace your basic excess and not add to it. This gives you financial cer*****y and peace of mind when claiming.
Please consult your revised policy terms and conditions for more information on these and other exciting improvements.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team