1 reviews | Active since Jul 2018
Very disorganised claims department
My wife had an incident with our car on Sunday the 2nd of March. The same day PMD arranged for a towing service to recover our vehicle and to take it to an assessment center. The problem is it was taken to PE, but we live in George. Then a few days later we receive an email stating that we must pay in R11,000 because my wife is not a registered driver. After arguing with PMD we got this sorted out as she was in fact a registered driver. After this we received an sms saying the car would be fixed in Secunda, we must just fetch the car there once its complete. We then called PMD to ask why not fix it in George or Mossel Bay, where we live? PMD then changed it to a panel beater in George. Yesterday we called to find out why is it taking so long, as our car was still in PE, waiting for an upliftment. Then yesterday we also received a sms stating that our car now needs to be fixed in PE by a panel beater there.
Why is PMD changing everything so much, and why is it taking so long? Why can’t PMD just bring our car back to be fixed in George or Mossel Bay? Why does PMD keep changing everything? Does it really take a whole week for an assessment and why must a car be taken so far away from our home?
It honestly feels like your claims department has no idea what they are doing. We also pay for a car rental on our policy but didn’t use it now, as we must pay in a deposit of R4000 for the rental.
I really like PMD but this seriously cannot be the way you guys work.
Michael Hechter Policy No. MX***
We appreciate the time you have taken to note your disappointment.
At Prime, we are committed to providing professional and compassionate service, and we regret that we did not meet your expectations in this instance.
Prime South Africa prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you, which include excess, additional benefits and repair conditions disclosures.
Our Market Conduct Team will be in contact with you with a detailed response. We are pleased to reconfirm that unlike with many other insurers, with Prime SA, the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Kind regards,
The Prime Team
We appreciate the time you have taken to note your disappointment.
At Prime, we are committed to providing professional and compassionate service, and we regret that we did not meet your expectations in this instance.
Prime South Africa prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you, which include excess, additional benefits and repair conditions disclosures.
Our Market Conduct Team will be in contact with you with a detailed response. We are pleased to reconfirm that unlike with many other insurers, with Prime SA, the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Kind regards,
The Prime Team
This reply doesn't help me at all. It has been almost 2 weeks and my car is still at the assessment centre in PE. Prime has now assigned 4 different panel beaters already but still my car is waiting at Prime assessment center. I live in Mossel bay so why don't you guys send my car back to a panel beater in George or Mosselbay??? You guys keep changing everything and I am sitting without a car.
Come on man, you guys need to catch a wake up!!! This can't possibly take this long just for an assessment and assigning a panel beater.
This reply doesn't help me at all. It has been almost 2 weeks and my car is still at the assessment centre in PE. Prime has now assigned 4 different panel beaters already but still my car is waiting at Prime assessment center. I live in Mossel bay so why don't you guys send my car back to a panel beater in George or Mosselbay??? You guys keep changing everything and I am sitting without a car.
Come on man, you guys need to catch a wake up!!! This can't possibly take this long just for an assessment and assigning a panel beater.