Very disappointed with their service, i regret joining them

Yhooo m very disappointed with this company. After 3full years without a claim. Yesterday 2022-11-17, i registered my 1st claim because the windscreen and the rear window were smashed. They just towed the vehicle with no transport for me to move from the scene. They did don't bother to phone me and update. I have to call them and i did not get any friendly assistance. I was only told to wait for 15 days to check the outcome. Flippin 15days just to replace windscreen and rear window and 4tyres that were stabbed. Your service is very poor, you don't show any value to the money that we are paying them. They also told me that the is a acess fee of 9400.. I'm really disappointed