NC
Ncube C
1 reviews | Active since Apr 2025
07 Apr 2025, 10:30
Very disappointed th...
Very disappointed they couldn't to buy me rear lights after being up-to-date for 5 years
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 Apr 2025, 11:54Dear Ncube, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply07 Apr 2025, 11:54
Official
Dear Ncube, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
10 Apr 2025, 11:19Hello Ncube,
Thank you for your post. We value your feedback and appreciate the opportunity to address your dissatisfaction.
We strive to ensure that all our clients fully grasp the provisions of their policy through our customer-friendly purchase policy documents and our clear and interactive purchase calls. While insurance is designed to protect you in the event of an accident, it is important to note that coverage is subject to the terms and conditions of your policy. The policy you selected only covers dents and scratches and we can confirm that all dents and scratches to your vehicle were repaired shortly after you submitted your claim.
Please note our Market Conduct Team will get in contact with you to provide further clarity on your matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post. We value your feedback and appreciate the opportunity to address your dissatisfaction.
We strive to ensure that all our clients fully grasp the provisions of their policy through our customer-friendly purchase policy documents and our clear and interactive purchase calls. While insurance is designed to protect you in the event of an accident, it is important to note that coverage is subject to the terms and conditions of your policy. The policy you selected only covers dents and scratches and we can confirm that all dents and scratches to your vehicle were repaired shortly after you submitted your claim.
Please note our Market Conduct Team will get in contact with you to provide further clarity on your matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Prime South Africa's reply10 Apr 2025, 11:19
Official
Hello Ncube,
Thank you for your post. We value your feedback and appreciate the opportunity to address your dissatisfaction.
We strive to ensure that all our clients fully grasp the provisions of their policy through our customer-friendly purchase policy documents and our clear and interactive purchase calls. While insurance is designed to protect you in the event of an accident, it is important to note that coverage is subject to the terms and conditions of your policy. The policy you selected only covers dents and scratches and we can confirm that all dents and scratches to your vehicle were repaired shortly after you submitted your claim.
Please note our Market Conduct Team will get in contact with you to provide further clarity on your matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post. We value your feedback and appreciate the opportunity to address your dissatisfaction.
We strive to ensure that all our clients fully grasp the provisions of their policy through our customer-friendly purchase policy documents and our clear and interactive purchase calls. While insurance is designed to protect you in the event of an accident, it is important to note that coverage is subject to the terms and conditions of your policy. The policy you selected only covers dents and scratches and we can confirm that all dents and scratches to your vehicle were repaired shortly after you submitted your claim.
Please note our Market Conduct Team will get in contact with you to provide further clarity on your matter.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team