DH
Dikeledi H
1 reviews | Active since Jul 2024
29 May 2025, 15:45
Very disappointed
I'm very disappointed with Prime SA,i got into an accident on the 16 of April and my claim got approved on the 26 of April but im still sitting without a car because they are failing to source a part for my car so my car has been at the panel beaters since the day of accident till now,when i call them they are telling me about procurement of parts and im not getting any assistance from them.I've been calling everyday to find out the progress but no one can assist me with anything,i took car hire after the approval of my claim and had yo take it back because they taking their time supplying parts for my car.They sent wrong parts and they had to be sent back and no one said anything to me ...i had to call to find out that the part was wrong.Im extremely frustrated
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
30 May 2025, 07:58Dear Dikeledi, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply30 May 2025, 07:58
Official
Dear Dikeledi, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
04 Jun 2025, 08:39 Hello Dikeledi,
Thank you for your post. It is troubling to hear of your experience, as client service is of extreme importance to us.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessment Team makes every effort to ensure that the correct parts are sourced.
We are delighted to see that our dedicated Claims team has contacted you with feedback on your enquiry.
Our Market Conduct Team will be in contact with you to provide you with further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post. It is troubling to hear of your experience, as client service is of extreme importance to us.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessment Team makes every effort to ensure that the correct parts are sourced.
We are delighted to see that our dedicated Claims team has contacted you with feedback on your enquiry.
Our Market Conduct Team will be in contact with you to provide you with further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
Prime South Africa's reply04 Jun 2025, 08:39
Official
Hello Dikeledi,
Thank you for your post. It is troubling to hear of your experience, as client service is of extreme importance to us.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessment Team makes every effort to ensure that the correct parts are sourced.
We are delighted to see that our dedicated Claims team has contacted you with feedback on your enquiry.
Our Market Conduct Team will be in contact with you to provide you with further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post. It is troubling to hear of your experience, as client service is of extreme importance to us.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessment Team makes every effort to ensure that the correct parts are sourced.
We are delighted to see that our dedicated Claims team has contacted you with feedback on your enquiry.
Our Market Conduct Team will be in contact with you to provide you with further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensures that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
DH
Dikeledi H's updateReviewer Update
04 Jul 2025, 12:09I'm still waiting for my car 2 and a half months in,no one is assisting me...i call everyday using my airtime and still no answers from anyone.Your parts department is useless as i can never get anyone to talk to which leaves me frustrated even more coz the least they can do is answer my questions just to put my mind at ease.I'm disappointed with your service and the sad part is you have deducted the premiums 3 times now but i still don't have my car
DH
Dikeledi H's update04 Jul 2025, 12:09
Reviewer Update
I'm still waiting for my car 2 and a half months in,no one is assisting me...i call everyday using my airtime and still no answers from anyone.Your parts department is useless as i can never get anyone to talk to which leaves me frustrated even more coz the least they can do is answer my questions just to put my mind at ease.I'm disappointed with your service and the sad part is you have deducted the premiums 3 times now but i still don't have my car
DH
Dikeledi H's updateReviewer Update
28 Aug 2026, 02:36I finally got my car back in October of 2025 and im grateful...after all the up and down...PMD came through for me.
DH
Dikeledi H's update28 Aug 2026, 02:36
Reviewer Update
I finally got my car back in October of 2025 and im grateful...after all the up and down...PMD came through for me.