AR
Armandt R

1 reviews | Active since Jul 2024

03 Jul 2024, 14:02

Very difficult to ma...

Very difficult to make a claim

0
Replies (2)
Prime South Africa
Prime South Africa's reply03 Jul 2024, 14:39
Official
Dear  Armandt Rediker, 
Thank you for taking the time to raise this matter with us. 
We have located your policy and commit to providing preliminary feedback within two business days. 
Assuring you of our continued best endeavours. 
Kind regards, 
 The Prime Team 
Prime South Africa
Prime South Africa's reply05 Jul 2024, 12:31
Official
 Dear Armandt R,

Thank you for raising your query with us. We value all feedback from our policyholders as we strive to offer world-class service at every interaction.

Due to our commitment to treating customers fairly, we ensure that policyholders do not face any post-sale barriers to claiming.

At Prime SA, we ensure that policyholders can claim through our user-friendly app or by contacting us directly. Our dedicated client Service Team is well-equipped to assist with all claim queries.

We note that our Market Conduct Team has already reached out to you and will provide a further detailed explanation of your matter and assist with your request.

We assure you of our continued best endeavors on your behalf.

Kind regards,
The PMD Team