FN
Freddie N
1 reviews | Active since Jun 2020
01 Jun 2020, 15:50
Very bad service
Pmd is there just to make money and dont care about clients. They deduct money as they wish and when you apply for a refund on your debit order they have all kinds of stories and take up to 40 days for a refund . It os the first company that take so long to refund . They want to keep the money for interest. They dont give a hell about anyone . All good and friendly when you join but when you need assistance they change the attitude. They are also not very helpful and bo compassion at all. Be careful
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
02 Jun 2020, 08:50Dear Freddie N,
Thank you for your post.
We are truly sorry to learn of your displeasure. We will be conducting a thorough review of your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply02 Jun 2020, 08:50
Official
Dear Freddie N,
Thank you for your post.
We are truly sorry to learn of your displeasure. We will be conducting a thorough review of your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
02 Jun 2020, 13:35Dear Freddie N,
Client service is of paramount importance to us. For this reason, we appreciate your feedback.
Experience has taught us that after requesting a premium refund policyholders often still reverse the amount directly at the bank within the 40 days. To combat this difficulty, a standard waiting period has been introduced. Nonetheless, we are pleased to note that we have already made an exception in your case to assist you sooner.
We regret to have lost you as a client despite our efforts to accommodate your needs. We sincerely wish you well.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply02 Jun 2020, 13:35
Official
Dear Freddie N,
Client service is of paramount importance to us. For this reason, we appreciate your feedback.
Experience has taught us that after requesting a premium refund policyholders often still reverse the amount directly at the bank within the 40 days. To combat this difficulty, a standard waiting period has been introduced. Nonetheless, we are pleased to note that we have already made an exception in your case to assist you sooner.
We regret to have lost you as a client despite our efforts to accommodate your needs. We sincerely wish you well.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team