TM
Tshepo M

1 reviews | Active since Aug 2022

03 Aug 2022, 12:53

Very bad service

People never n ever insure your vehicle with PMS.. U WILL REGRET IT. THEY RE NOT TRUE ITS ALL A **** FOR THEM TO MAKE MONEY. I WAS WITH THEM FOR OVER 4 YEARS. I CLAIMED THREE TIMES N THEY NEVR PID ANY OF MY CLAIM... ONE DY I WAS STRANDED FAR FROM HOME N I LOOKED MY CAR KEYS INSIDE.. THEY NEVR COME THROUGH FOR ME. UT TO INFORM. ME THAT THE LOOKSMITH SERV3 IS NO LONGER AVAILABLE ON THEIR PACKAGES.. I HAD TO PAY FROM MY POCKETS TO GET LOOKSMITH.. 2 I HAD AN INCIDENT.. AT SANDTON MALL WERE I DAMAGED MY CAR REAR BUMPER.. ALL I KNEW IS THAT MY ACCESS FEES WAS 3000..I INFORMED THEM. AND THEY TOLD ME THE CLAIM HAS BEEN APPROVED BUT MY ACCESS WILL BE 5000 PLUS 3000 PENALTY FEE BECOUSE TJEY WERE NO WITNESSES AROUND THE TIME OF INCIDENT.. AND THEY WILL ONLY PAY 300 FOR MY CLAIM.. SO GUYS TJEY ARE CHEAP FOR A REASON.. N THAT'S TO **** YOU.. PLEASE DO NOT FALL FOR THIER EDVERT AND SMOTH TALK OVER THE PHONE THEY JUST ONTO BUSINESS OF ****ING PEOPLE THEIR MONEY. I REGRET TAKING INSURANCES FROM THEM

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Replies (2)
Prime South Africa
Prime South Africa's reply03 Aug 2022, 13:11
Official
Dear Tshepo M,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team 
Prime South Africa
Prime South Africa's reply07 Aug 2022, 21:08
Official
 Dear Tshepo M,
Thank you for the post.
 We understand your distress regarding the outcome of your claim and the situation you find yourself in after the unfortunate accident. 
At PMD, we take immense pride in paying all valid claims. We are obliged to apply our policy terms and conditions for the benefit of all of our policyholders. We are sure that you can understand that we cannot reasonably admit claims where the policy is not active. We also take pride in providing world-class customer service. 
Our Market Conduct Team confirms that they have been in contact with you to provide you with comprehensive feedback regarding your claim. 
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. 
Assuring you of our continued best endeavours on your behalf. 
Kind regards, 
The PMD Team