Very bad insurance company

I don't understand how PMD was permitted to function as an insurance company in South Africa; this firm is deceiving people into believing they are insured when they are not. I filed a claim with their third party (CL***), submitted all required documents, and even received an email confirming that all documents were in order and that they should give them 30 days to process the claim, which was on 3 June 2025. On 4 July, I called to enquire about the status of my claim, and was told that the claim form are still outstanding.Fast forward, forms completed and submitted, and I was informed by Nontsikelelo Nkosi that I should wait for the outcome of the claim when it is available, with no time frame. I called on July 18th to follow up on the process of my claim, and I was told that they've been unable to reach their customers for the past 50 days. PMD, you informed your customer that they covered third-party claims; we'll see if this was a lie but deceived the customer.People must not fooled by this Insurance, their ratings is simply because they give their customers 10% discount on 1 month premium if they rate them well. And please note I have canceled your nonsensical insurance MX*** do not debit my account.