Very bad experience I recieved from Prime SA so wish I knew this before writing my 1st review and before joining them

Item: Prime South Africa
Rating: 1
Author: Given M

Very bad experience I recieved from Prime SA so wish I knew this before writing my 1st review and before joining them. I got into I minor accident on May 2026 and I sent my car to their panel beater on the 01st of July. My car had a dent or scratches on the left passenger side on both front and Rear doors,it was dented by another vehicle.I did go to other panel beaters for quotations and they told me they can fix it in 2 to 3 days. With their(Prime SA)panel beater I've been waiting for for almost 2 months now, they keep on extending the dates everytime. Whenever I call the panel beater,they tell me Prime SA haven't sent the parts(doors) and so they haven't started with the repairs but when I call Prime SA they always tell me the parts were sent. it's almost 2 months now😡🤦🏾♂️

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Replies (2)

Prime South Africa's replyOfficial

18 Aug 2026, 14:45

Hello Given, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team

Prime South Africa's reply18 Aug 2026, 14:45

Official

Prime South Africa's replyOfficial

21 Aug 2026, 15:05

Hello Given M,

Thank you for your post. We know how important your car is to your daily life, and we understand the frustration caused by delays in the repair process.

At Prime, we aim to manage claims fairly and transparently, working with trusted repairers to get our clients safely back on the road as soon as possible.

Our records show that a key replacement part required for your car is currently on back order with the supplier. The expected arrival date is 18 September 2026, which has resulted in an extended repair timeline that is beyond our control.

Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.

Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.

Committed to resolving your concern with care.

Kind regards,
The Prime SA Team

Prime South Africa's reply21 Aug 2026, 15:05