MB
Molly B

1 reviews | Active since Nov 2016

21 Nov 2016, 18:59

Very Bad Bad service

<p>it took them only a day to sign me up,but now that i am in trouble they keep teling me stories,i wish some one had told me never to sign up with this insurance because they are ***** and they treat us an theirt customers very badly,now i dont have a car but i have never been late with my payments,they keem teling me that they waiting for the report from the assesor,i have regrets signing up with prime meridian,i wish i had sign with outsourance now that and reding coments from other pepole who are in the same crissis as me i reliase i wont be geing anyhelp anytime some,it will be just be one story after another,i am told that i have to waite for 32days,than they say no its actualy 35days,they quit to sign you up than delay when its time for them to assist you,i now feel as if they are a *****,some one please help me</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply02 Dec 2016, 09:52
Official

Hello molly-baloyii,

Thank you for taking the time to raise your concern with us.

Our aim is to provide world class services to our policyholders during every interaction. Accordingly, your concern is of great importance to us.

A representative from our Client Representation Department has already been in contact with you and provided you with a detailed update regarding the progress made on the validation of your claim.

Please, be reassured that we do all in our power to ensure the timeous validation of all claims as we appreciate that the more time it takes, the more it costs us both.

Assuring you of our best continued endeavours on your behalf.

Kind regards,

The PMD Team