SBMs
Shiko Barnard Mokhabukhi shkbarnard

1 reviews | Active since Oct 2021

15 Oct 2021, 10:50

Very bad

Very bad

0
Replies (2)
Prime South Africa
Prime South Africa's reply15 Oct 2021, 11:21
Official
Dear Shiko M,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply21 Oct 2021, 13:58
Official
 
Dear Shiko M,

Thank you for your post. We value all feedback that we receive from our policyholders as we strive to offer world-class service.
 
  A review of your policy confirms that your claim for the replacement of your windscreen was approved in record time.

We take immense pride that we are able to provide South Africans with affordable insurance products that cater to their motoring needs despite inflation and the increased cost of motor vehicle accidents. As you are aware, we will cover 75% of the cost of replacement on the glass under your windscreen benefit.
 
It will no doubt delight you to note that we have entered into a Service Level Agreement with Glasfit to ensure that our policyholders are afforded the best industry prices for the replacement of their windscreens. This was done with the hope of providing our policyholders with greater peace of mind.
 
Our Market Conduct Team has confirmed that they have been in contact with you and will provide you with comprehensive feedback on your matter. 

PMD provides a range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.

Assuring you of our continued best endeavours on your behalf.

Kind regards,
The PMD Team