Vehicle still not fixed reported in December 2014

Good day <br> <br> I would like to know how on Earth do you run business there, I am finding it very difficult to understand that my car was in a accident in December but the insurance I chose is giving this hilarious hide and seek games.<br> <br> This is very pathetic, your staff is very ***********, I sent Bonolo Nthompe a follow up email on Monday as she had requested to sign attached documents and send back to her.<br> I did that and later I sent he a follow up email to confirm if there is any feedback, got no response till today.<br> <br> I was previously told as soon as I get the agreement of loss letter, everything will be completed and my vehicle will be fixed.<br> Is this the service I am paying for? I never missed a single payment but this is what I am getting from you!!<br> <br> Can someone tell me what the hell is happening ???<br> <br> Phakamani Dlamini<br> ***<br>