GM
Geraldene M
1 reviews | Active since Sept 2014
14 Oct 2022, 12:56
VEHICLE INSURANCE PROBLEMS
I have insured my car with PMD and on 10.09.2022 I met an accident and my car was partially damaged while we were not injured as the accident was not that bad. I then submitted a claim to my insurance and the outcome was that it is deemed a write off. I then requested to have a 2nd opinion done by an accredited panel beater and they nicely authorized that. Now here is the challenge after receiving the quotation from the second opinion which say the car can be repaired and be brought to it normal state. Now im being sent back and forth they need a consent from the bank that is financing my car. they refused to give me a quotation with an amount on the vehicle saying that the repairs costed above 80% on the value of the car. 30 day have passed now, each time they call me they ask me to sign a acknowledgement of loss document I told them I cant sign because im not loosing anything here. my clain no. is CL***. THEY'VE RECENTLY FABRICATED A COMPLAINT saying that i said im not comfortable with signing their document which is not the case because I advised that I opting for my car to be repaired as the second opinion suggested. They don't feedback me in writing they wait for me call and ask me to sign the acknowledgement of loss document that they sent me. I have recently recruited my two sisters to join they which are observing all this Ms. Ndaba policy ****** and Ms Gumede MX***).
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
17 Oct 2022, 08:17Dear Geraldene M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Oct 2022, 08:17
Official
Dear Geraldene M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
GM
Geraldene M's updateReviewer Update
20 Oct 2022, 15:17Dear Mrs Mthimkulu,Thank you for bringing your concern to our attention.Your enquiry has been escalated to our Market Conduct Department and we are already looking into the concern you have raised.A thorough review of your concern, its outcome and your experience with us will be conducted. Once complete, the findings thereof will be presented to senior management for consideration and final decision.Please take note of the applicable Time Limits and Provisions:
We sincerely appreciate your understanding and patience in this regard. Should you have any further enquiries or wish to add to the concerns already raised, please do not hesitate to write to us.Assuring you of our continued best endeavours on your behalf.Kind regards,Market Conduct
| Dispute Resolution
MARKET CONDUCT DEPARTMENT
| *** | | *** | | *** | | | | | | |
Prime Meridian House, Building 6 - Bryanston Gate, 170 Curzon Road, Bryanston, 2021
Postnet Suite 430, Private Bag X51, Bryanston, 2021 | |
| | | | | | | | | | Note: Should you wish to dispute the rejection or quantum of a claim, or the conduct of the Intermediary our policy requires that you adopt the following procedure: {Click here}This email is subject to the following Disclaimer.
- Although we shall endeavour to resolve your concern within 10 days, all complaints received need to be reviewed and therefore if the 10 days are not sufficient for us to do so we will provide feedback to you within 21 working days of the date of receipt of your initial complaint - provided that we receive all information required and/or an investigation has been completed.
- We will, in cases where further information, assessment or investigation is required, agree with you a reasonable timeframe not exceeding 42 days.
- Where your complaint is resolved in your favour, we and/or the relevant appointed Representative/s will ensure that a full and appropriate level of corrective action is offered to you without delay.
- Where your complaint is not resolved in your favour, then we and/or the relevant appointed Representative/s will inform you of your rights in this regard, as well as provide you with the details of external dispute resolution entities that can be utilised by you.
- Our complete Complaints Resolution Policy is available on our webpage: https://prime.co.za/fais-compliance-policy
We sincerely appreciate your understanding and patience in this regard. Should you have any further enquiries or wish to add to the concerns already raised, please do not hesitate to write to us.Assuring you of our continued best endeavours on your behalf.Kind regards,Market Conduct
| Dispute Resolution
MARKET CONDUCT DEPARTMENT
| *** | | *** | | *** | | | | | | |
Prime Meridian House, Building 6 - Bryanston Gate, 170 Curzon Road, Bryanston, 2021
Postnet Suite 430, Private Bag X51, Bryanston, 2021 | |
| | | | | | | | | | Note: Should you wish to dispute the rejection or quantum of a claim, or the conduct of the Intermediary our policy requires that you adopt the following procedure: {Click here}This email is subject to the following Disclaimer.
GM
Geraldene M's update20 Oct 2022, 15:17
Reviewer Update
Dear Mrs Mthimkulu,Thank you for bringing your concern to our attention.Your enquiry has been escalated to our Market Conduct Department and we are already looking into the concern you have raised.A thorough review of your concern, its outcome and your experience with us will be conducted. Once complete, the findings thereof will be presented to senior management for consideration and final decision.Please take note of the applicable Time Limits and Provisions:
We sincerely appreciate your understanding and patience in this regard. Should you have any further enquiries or wish to add to the concerns already raised, please do not hesitate to write to us.Assuring you of our continued best endeavours on your behalf.Kind regards,Market Conduct
| Dispute Resolution
MARKET CONDUCT DEPARTMENT
| *** | | *** | | *** | | | | | | |
Prime Meridian House, Building 6 - Bryanston Gate, 170 Curzon Road, Bryanston, 2021
Postnet Suite 430, Private Bag X51, Bryanston, 2021 | |
| | | | | | | | | | Note: Should you wish to dispute the rejection or quantum of a claim, or the conduct of the Intermediary our policy requires that you adopt the following procedure: {Click here}This email is subject to the following Disclaimer.
- Although we shall endeavour to resolve your concern within 10 days, all complaints received need to be reviewed and therefore if the 10 days are not sufficient for us to do so we will provide feedback to you within 21 working days of the date of receipt of your initial complaint - provided that we receive all information required and/or an investigation has been completed.
- We will, in cases where further information, assessment or investigation is required, agree with you a reasonable timeframe not exceeding 42 days.
- Where your complaint is resolved in your favour, we and/or the relevant appointed Representative/s will ensure that a full and appropriate level of corrective action is offered to you without delay.
- Where your complaint is not resolved in your favour, then we and/or the relevant appointed Representative/s will inform you of your rights in this regard, as well as provide you with the details of external dispute resolution entities that can be utilised by you.
- Our complete Complaints Resolution Policy is available on our webpage: https://prime.co.za/fais-compliance-policy
We sincerely appreciate your understanding and patience in this regard. Should you have any further enquiries or wish to add to the concerns already raised, please do not hesitate to write to us.Assuring you of our continued best endeavours on your behalf.Kind regards,Market Conduct
| Dispute Resolution
MARKET CONDUCT DEPARTMENT
| *** | | *** | | *** | | | | | | |
Prime Meridian House, Building 6 - Bryanston Gate, 170 Curzon Road, Bryanston, 2021
Postnet Suite 430, Private Bag X51, Bryanston, 2021 | |
| | | | | | | | | | Note: Should you wish to dispute the rejection or quantum of a claim, or the conduct of the Intermediary our policy requires that you adopt the following procedure: {Click here}This email is subject to the following Disclaimer.
Prime South Africa's replyOfficial
21 Oct 2022, 07:59 Dear GeraldeneM ,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the repair cost for your vehicle is more than 80% of the vehicle’s trade value, deeming it uneconomical to repair.
Our internal Market Conduct Department will contact you again to provide you with more detailed information regarding the outcome of your claim as well as clarity about the write off status.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our best continued endeavours on your behalf.
Kind Regards,
The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the repair cost for your vehicle is more than 80% of the vehicle’s trade value, deeming it uneconomical to repair.
Our internal Market Conduct Department will contact you again to provide you with more detailed information regarding the outcome of your claim as well as clarity about the write off status.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our best continued endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply21 Oct 2022, 07:59
Official
Dear GeraldeneM ,
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the repair cost for your vehicle is more than 80% of the vehicle’s trade value, deeming it uneconomical to repair.
Our internal Market Conduct Department will contact you again to provide you with more detailed information regarding the outcome of your claim as well as clarity about the write off status.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our best continued endeavours on your behalf.
Kind Regards,
The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world-class client service at every interaction.
Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the repair cost for your vehicle is more than 80% of the vehicle’s trade value, deeming it uneconomical to repair.
Our internal Market Conduct Department will contact you again to provide you with more detailed information regarding the outcome of your claim as well as clarity about the write off status.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our best continued endeavours on your behalf.
Kind Regards,
The PMD Team