lS
lenard S
1 reviews | Active since Feb 2019
25 Feb 2019, 14:25
usless insurance
I claimed my windscreen repair now is about 60days nothing is taking place they referred me to PG GLASS in Secunda for quote they said PMD should call them before I called PMD for clarity , They spoke to one lady from PG GLASS with my phone by the name of Gugu she never called me since I am the one who is keep on calling and I have been given 90days PMD is failing me now I called to talk to Supervisor nowhere to find .
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
25 Feb 2019, 15:45 Dear Lenard S, Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 27 February 2019.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 27 February 2019.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's reply25 Feb 2019, 15:45
Official
Dear Lenard S, Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 27 February 2019.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 27 February 2019.
Assuring you of our continued best endeavours on your behalf. The PMD Team.
Prime South Africa's replyOfficial
27 Feb 2019, 18:02Dear Lenard S,
Thank you for raising your concern. Our aim is to provide world class services to our policyholders during every interaction, accordingly your unease is of real importance to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we require a quote of the repair costs before authorising the repairs, not for the sake of creating unnecessary delays but for the protection of all of our clients.
A review of your windscreen claim confirmed that the quote received from your chosen repairer was unreasonably inflated. Our Claims Team have since authorised Autoboys in Ermelo to replace the windscreen at your earliest convenience.
We are pleased to learn that our Market Conduct Team has already been in contacted you and will continue to assist until your concern is resolved.
You will be pleased to recall that with PMD, your premiums remain fixed for life irrespective of your claims history.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for raising your concern. Our aim is to provide world class services to our policyholders during every interaction, accordingly your unease is of real importance to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we require a quote of the repair costs before authorising the repairs, not for the sake of creating unnecessary delays but for the protection of all of our clients.
A review of your windscreen claim confirmed that the quote received from your chosen repairer was unreasonably inflated. Our Claims Team have since authorised Autoboys in Ermelo to replace the windscreen at your earliest convenience.
We are pleased to learn that our Market Conduct Team has already been in contacted you and will continue to assist until your concern is resolved.
You will be pleased to recall that with PMD, your premiums remain fixed for life irrespective of your claims history.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply27 Feb 2019, 18:02
Official
Dear Lenard S,
Thank you for raising your concern. Our aim is to provide world class services to our policyholders during every interaction, accordingly your unease is of real importance to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we require a quote of the repair costs before authorising the repairs, not for the sake of creating unnecessary delays but for the protection of all of our clients.
A review of your windscreen claim confirmed that the quote received from your chosen repairer was unreasonably inflated. Our Claims Team have since authorised Autoboys in Ermelo to replace the windscreen at your earliest convenience.
We are pleased to learn that our Market Conduct Team has already been in contacted you and will continue to assist until your concern is resolved.
You will be pleased to recall that with PMD, your premiums remain fixed for life irrespective of your claims history.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for raising your concern. Our aim is to provide world class services to our policyholders during every interaction, accordingly your unease is of real importance to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we require a quote of the repair costs before authorising the repairs, not for the sake of creating unnecessary delays but for the protection of all of our clients.
A review of your windscreen claim confirmed that the quote received from your chosen repairer was unreasonably inflated. Our Claims Team have since authorised Autoboys in Ermelo to replace the windscreen at your earliest convenience.
We are pleased to learn that our Market Conduct Team has already been in contacted you and will continue to assist until your concern is resolved.
You will be pleased to recall that with PMD, your premiums remain fixed for life irrespective of your claims history.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team